Step by Step
Whether you're off to college, hitting the slopes, gunning down fairways, organising a trade show or spending the next six months learning Kung Fu in Nanchang – Sendmybag will get your stuff where it needs to be and back again. Safe, sound and on-time.
Step 1: Get a Quick Quote:
We’re all about making your life hassle free. Our simple quick quote tool gives you a price for excess baggage shipping around the UK or the world within seconds. First, select your collection country and delivery country. Then tell us how many items you want to send. If you know when you would like the bags collected, we’ll even give you an estimated delivery date.
It doesn't matter if you are looking to send university bags or even ship golf clubs, request a quote to remove the stress from baggage transport.
If you’re sending oversized items, sending to a remote area, or have a discount code click on Sendmybag where you’ll receive a full detailed quote.
Step 2: Book Online
Ready to place your order? Simply click Sendmybag. If you are a new customer you will be asked to key in a password so only you can access your order details. It will also allow you to track your shipped luggage online.
Booking your bags online takes less than 5 minutes. Our intelligent booking system will guide you through the process gathering all the information required to ensure a smooth collection and delivery.
You will need to select your collection day. We can pick up on any working day and advise you to book at least 24 hours in advance.
Lastly you pay securely online with all major debit and credit cards. If you’ve earned Sendmybag credit by referring friends, you can also use it as payment.
Sendmybag offers a 10% discount off on any order containing 3 or more bags. We also give an exclusive 10% discount to students with NUS Extra and UCAS cards who want to ship uni baggage.
After you send your order, you’ll receive a confirmation email. It will confirm your order details and you will be able to log in to view your order online.
Step 3: Prepare Your Bag
If you are relocating and sending several items you may prefer to use sturdy cardboard boxes. Please ensure your bag is packed thoroughly for transit – never send glass or electrical items. See our Terms and Conditions for more information on prohibited items.
Leading up to your collection date, you will receive a booking confirmation email which will include your tracking number and links to download your label. In most cases you will receive this email the day before your excess baggage is due for collection.
Labels are only compulsory when travelling outside of the UK. Items travelling within the UK will have a barcode label that will be attached by the collecting driver. However, we recommend you download and attach a Sendmybag label to every item you are sending and put a spare copy inside each bag.
The best way to attach a label is by placing it in a clear strong plastic wallet. Attach the wallet to the handle of your bag preferably with cable ties. If using tape, please ensure the label is securely attached.
If you are sending outside of the EU (European Economic area), you will have received a notification to complete some simple customs clearance information in the customer area. Completed customs documents will be available for download along with your label and should be attached to one item in a separate wallet from your label. Further information, including which countries are outside of the EU, can be found on our destination pages.
Sendmybag provides cover of £250 per bag for only £2.50 per item. We do recommend checking that your home or travel insurer provides additional cover if necessary.
Step 4: Your Collection
Your collection will normally take place between 9am and 5pm. If your collection address is in London, a residential address or outside the UK, it may take place outside of these hours.
Sendmybag is unable to provide an indication of collection time. If someone will not be available at the address throughout the day, we do recommend having your item collected from a place of work.
The sender is not required to be the person who hands over the luggage to our driver.
If you miss your collection there will be a charge to resend the driver.
Your confirmation email will provide a telephone number for the local collecting depot. If you would like an estimated time, you can call on the morning of collection and they may able to provide some indication of collection time. This time is not guaranteed by Sendmybag.
Our drivers can only collect from the main access point of any address. If you are in a tower block or office you will need to bring the items to the ground floor or reception.
If you are sending from student halls please ensure your item is located at the reception, porter’s lodge or office – if you are unsure please check with your university.
Step 5: Track Your Bag
Once collected you will be able to track your excess baggage shipping every step of the way. Simply click track at the top of Sendmybag and watch your item travel to its destination.
Step 6: Your Delivery
When booking, you will be advised of an estimated delivery day. At sendmybag, over 98% of deliveries take place on time however we do recommend you send your luggage with time to spare to allow for any unexpected disruption such as severe weather delays.
The named recipient does not need to be present to sign for your item. Anyone at the delivery address may sign for your luggage.
If you are sending to a hotel we recommend you notify them in advance or request that the concierge have them waiting for you in your room.
Step 7: Refer & Earn
Sendmybag has grown through referrals from our loyal customers. It’s only right that we say thank you with Sendmybag credit. In the customer area visit the “My Rewards” section, this is where you can keep track of how much credit you have earned.
To start earning credit, simply copy your unique referral link (located in “my rewards”), onto Facebook, Twitter, emails or your own website and tell your friends and family about Sendmybag. You will earn a credit to the value of 10% of the total order value over 12 months on every order placed by the referred customer.