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Send My Bag International
About Us
First Luggage & Send My Bag are at the cutting-edge of luggage transportation. In conjunction with FedEx we have access to state of the art "Real Time" tracking, tracing and proof-of-delivery systems in the courier industry. Our experienced Service Operators will track your shipment from collection to delivery and will liaise with your hotel in order to guarantee you a unique experience. Luggage being sent on the wrong airline, to the wrong destination is a thing of the past!Our Promise
First Luggage is based on a single promise to our clients: to do whatever it takes to make your travel experience with us unforgettable. We want you to enjoy your holiday, and not to be standing in queues in overcrowded airports. Our promise to you is that once you have tried First Luggage you will never want to carry your own luggage again.Our Guarantee
Our in-depth understanding of both the courier industry and the technology relating to it enables us to offer a guaranteed service to our clients. First Luggage will credit any client whose luggage arrives later than the agreed date - excepting in the unlikely event of an unforeseen delay by Customs.Please Note: In any country that requires customs formalities, First Luggage is unable to guarantee transit times.
Our Mission
First Luggage will deliver your luggage to your chosen destination before/by your requested date of delivery.Why choose Send My Bag International ?
Choose SMB in association withFirst Luggage because we deliver the highest levels of service attainable and are constantly striving to push the boundaries that we have set ourselves. Our friendly Service Operators are always on hand to offer advice and guidance, and this means that we will always go the extra mile!Who chooses Send My Bag International ?
Whether you are a golfer or a skier, a large family, senior citizen or a business traveller, or you just want to enjoy your holiday from the moment you leave your home, First Luggage is the perfect remedy for reducing stress and tension.How do I book a collection ?
Simply go to the Booking page and fill out the required details. You will receive an e-mail confirming that we have received and are processing your order. When the details are finalised we will send a 'Confirmation of Booking' email. You will then be sent by post or email your outbound and inbound luggage travel documents (airwaybills). Please affix an Air Waybill to each piece of luggage ready for collection by a FedEx representative.
What is an Air Waybill?
An Air Waybill is a paper ticket containing your collection and delivery details as well as a unique tracking number. Should you wish to make a note of the tracking number you can access an update of your shipment by visiting the First Luggage on-line tracking system.
Do I need to tell you the weight of my shipment?
No, just tell us what type and how many items you want to send, our system has been designed to calculate the charge for you
What do I have to do to prepare my items for European collection?
Nothing. Simply have your items ready to go. Golf Bags, Skis, Snowboards and
Ski Boots must be packed in an airline compatible case or cover, and ensure
that the Air Waybill is attached to your luggage.
Ski Boots must be packed in an airline compatible case or cover, and ensure
that the Air Waybill is attached to your luggage.
What do I have to do to prepare my items for Non-European collection?
Nothing. Simply have your items ready to go. Golf Bags, Skis, Snowboards and
Ski Boots must be packed in an airline compatible case or cover, and ensure
that the Air Waybill is attached to your luggage. First Luggage will
e-mail/fax/send you a personal effects form, once you have completed the
form please insert it in your luggage pouch with the Air Waybill.For certain countries a copy of your passport may be required for customs purposes.
Ski Boots must be packed in an airline compatible case or cover, and ensure
that the Air Waybill is attached to your luggage. First Luggage will
e-mail/fax/send you a personal effects form, once you have completed the
form please insert it in your luggage pouch with the Air Waybill.For certain countries a copy of your passport may be required for customs purposes.
How do I pay First Luggage ?
You may complete your booking online, via our secure payment facility. On the telephone: Simply call 08452 700 670 / 1800 224 5781 free-phone from the United States and a Service Operator will take your details as well as guiding you through.
We accept the following debit/credit cards: Amex, MasterCard, Visa, Visa Delta, Solo, Electron and Maestro.
We accept the following debit/credit cards: Amex, MasterCard, Visa, Visa Delta, Solo, Electron and Maestro.
What is your service area?
All EU Countries, United States of America, The Caribbean Islands, Far East, Middle East, Australia and New Zealand.
Do you collect or deliver on Saturday or Sunday?
Unfortunately, we are currently unable to offer weekend collection or delivery.
Do you collect or deliver to or from cruise ships?
We offer this service (subject to suitable port facilities which we confirm with the individual cruise company) and an administration fee of GBP 45.00 ( plus Tax if applicable) is added to our usual cost We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.
Are there items that I cannot send with First Luggage ?
Can I send my laptop?
Yes – Call First Luggage Customer Support 08452 700 670 / 1800 224 5781 free-phone from the United States for price and service details
Can I send extra large items such as sports equipment?
Yes you can ship items such as kayaks, canoes, surfboards, windsurf and sails, hang gliders,
pole vaults, javelins etc
For prices and further details please call 08452 700 670 / 1800 224 5781 free-phone from the United States always quoting "Send My Bag"
Extra large items must be packed in a travel case specifically designed for that piece of equipment
When contacting us please have details of weight and size of item(s) to be shipped
(Size and weight details required are length, width and height – including packaging)
pole vaults, javelins etc
For prices and further details please call 08452 700 670 / 1800 224 5781 free-phone from the United States always quoting "Send My Bag"
Extra large items must be packed in a travel case specifically designed for that piece of equipment
When contacting us please have details of weight and size of item(s) to be shipped
(Size and weight details required are length, width and height – including packaging)
Is there a cancellation fee?
First Luggage will charge £25.00 cancellation fee to cover administrative charges.
This all sounds great, but can't I ship my luggage myself?
Yes, there are many freight companies that will arrange transportation of your luggage. However unlike First Luggage , this is not their primary source of business and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to complete complex Air Waybills and invoices where requested by customs as well as possibly having to drop your luggage at the freight company's location.
How many days in advance do I need to book?
A minimum of 2 working days prior to the date of collection if you have access to email and a printer to print off the Air Waybills. However wherever possible, 5 working days or more to allow preparation and postage of travel documents to you. If you have a last-minute order, please call First Luggage by telephone 08452 700 670 / 1800 224 5781 free-phone from the United States and speak with one of our Customer Service Team.
When is my shipment overweight?
First Luggage will allow a maximum weight limit of 30kg per suitcase, 15kg per Golf Bag, 10kg per pram/stroller or Snowboard, 5kg per skis and 4kg per pair of ski boots. If your item is not in our list please email us at helpdesk@firstluggage.com
First Luggage reserves the right to charge an additional GBP£7.50 per kg for overweight consignments.
Does my luggage get xrayed?
Luggage may be xrayed for security purposes and any camera film or other items may be harmed by the radiation from the xrays.
If I send more than 1 item, would it be cheaper?
Yes, if you ship 4 or more items you receive a multiple piece discount as follows:
4 Items = 5% discount
5+ Items = 10% discount
Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.
Multiple piece discounts are not available for extra large sports equipment
4 Items = 5% discount
5+ Items = 10% discount
Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.
Multiple piece discounts are not available for extra large sports equipment
How can I change my collection date?
Simple, just call us on 08452 700 670 / 1800 224 5781 free-phone from the United States . Please remember though collections are Mon - Fri 09.00 to 17.30
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