The service was pretty much spot on! Bag arrived a day after we did and it was only collected the day before our flight. Five stars for the quality of service and good live chat experience.
What would be the absolute icing on the cake?
Collection of bags from your home at an approximate time, rather than a laissez faire approach of 10-2pm but could still turn up after (i.e 5pm which is what happened) and also an estimated delivery time so you can better plan the day your receiving the bag. Those comments only to really fine tune the customer experience. Other than that - bang on - thank you!
I highly recommend this service, especially for university students as they have very good rates and a straightforward booking system. My only issue was that I didn't get the label holders that I paid for, but I believe that this might have been the post office's fault. But the company e-mails you the labels so you can print them off anyway. I would use their service again for sure.
Really good service from sendmybag, with constant tracking and notifications, sending my items on time. Their app was really good as well. I chose this out of other companies because they can help you send it in suitcase form.