Really great service, but really long waiting times
I had really great service, the booking was nice and simple and even though I only purchased the item two days before the pick-up date, I could process it on the 9th. This service is great, however it does rely on people being free all day long - both Tuesday and today I was bound to my flat, and there was no way of getting a 30 min warning. Maybe this is something DHL could provide in the future? Also, when my package was picked up, I was told any one package shouldn't be 30kg - perhaps you could offer a 30kg option with two items at 15 kg a piece (or 25kg or 5kg). I also got a recommendation, which made it all cheaper.
Overall, good pricing and good system, but it would be worth looking into a more precise booking timetabling system.
It was good, but it came a day late, and could be faster within the same country. As 3 working days. there were 6, with the weekend 8 days. But it all worked out and nobody messed with anything. In this sense you are to be congratulated