I haven't arrived at my destination yet to see how my boxes have fared but the whole process, which I was dreading as seemed so complicated was seamless in the end. Customer service chat and the tutorial video demystified the whole thing. My boxes were delivered on time and the tracking tool on the app is amazing. The little plane flies across the screen and you can see exactly where your boxes are. Will use Send My Bag again.
Worked well but could be improved in terms of organization
The service was good. The only thing is that I wasn't told when my bags would be collected or when they would be delivered (there was a whole day time period) so it was very uncomfortable to be at home all day instead of getting a call half an hour before so that I could move on with my day. Also the fact that I couldn't bring any sorts of liquids was annoying, as checked bags usually allow it.
I phoned other companies and Send my bag was the best price I could find for door to door service from London to Qatar. I have recommended them to people so many times, so much so that they think I work for them or I get a discount 😆