I was recommended this service by a friend. I shipped a huge 39kg box to Japan which many companies refused to do. I had to make calls a few times to customer services, mostly to track things, but they were quick to answer and very helpful, especially Sarah. Really happy with my experience and will use them on the way back!
Worked well but could be improved in terms of organization
The service was good. The only thing is that I wasn't told when my bags would be collected or when they would be delivered (there was a whole day time period) so it was very uncomfortable to be at home all day instead of getting a call half an hour before so that I could move on with my day. Also the fact that I couldn't bring any sorts of liquids was annoying, as checked bags usually allow it.
I phoned other companies and Send my bag was the best price I could find for door to door service from London to Qatar. I have recommended them to people so many times, so much so that they think I work for them or I get a discount 😆