Parcel was picked up within the timed slot and delivered within the promised timescale. I used a box to send the items to Austria from the UK and this had split on the journey. It had been retaped and the contents were not harmed but I would be wary of using a box rather than a bag in future.
Worked well but could be improved in terms of organization
The service was good. The only thing is that I wasn't told when my bags would be collected or when they would be delivered (there was a whole day time period) so it was very uncomfortable to be at home all day instead of getting a call half an hour before so that I could move on with my day. Also the fact that I couldn't bring any sorts of liquids was annoying, as checked bags usually allow it.
I phoned other companies and Send my bag was the best price I could find for door to door service from London to Qatar. I have recommended them to people so many times, so much so that they think I work for them or I get a discount 😆