We have been using Send My Bag now for almost 6 years and have never experienced any difficulties. We have always received our bags on time at a reasonable cost with any request processed with the utmost professional care.
My items didn’t arrive within the estimated time but they still only took about a week to arrive from the US, which I was happy with. The forms were a bit confusing to fill out and print and it’s still more expensive than I would like to pay (though appreciated the student discount!) - but a better price than anywhere else online and I’m happy that my items arrived safe and in good time. Would recommend to a friend.
My suitcase was picked up and delivered door to door without any problem, it even arrived before than the expected delivery date! The paperwork seems like a lot at first but it is easy to fill in. It saved me after my stuff and I ended in different places because of the coronavirus situation.