This was my frist time using the service and I wish I knew about it earlier! Great service. The 1 of the 2 boxes I sent was a day late. Only thing I would of appreciated was a in depth explanation on how the process works before I paid. For me it was a mad rush to get my labels printed in time but now I've done it I'm fine for the next time. Also my house mates (Spanish) used this service, although there English is pretty good they struggle a bit to understand what to do. In the future you could maybe have language options to help international students etc (just idea). Anyway thank you very much. I will definitely be using send my bag again!