My suitcase was picked up and delivered door to door without any problem, it even arrived before than the expected delivery date! The paperwork seems like a lot at first but it is easy to fill in. It saved me after my stuff and I ended in different places because of the coronavirus situation.
Send my bag was a very quick and easy way to get my belongings shipped from LA back to Australia. I called customer service a few times with questions and always got quick and helpful answers from friendly staff. The actual delivery came so quickly, too. So handy!
The service could not have been better! Instructions were clear, communication with customer service was excellent. The bag arrived so quickly with detailed tracking- USA to Hong Kong - I barely had time to worry about it.