My items arrived to Australia (from London) in 10 business days during the pandemic which I am really impressed by. The information on how to attach the paper seems confusing when you're reading it but once you have printed everything out it makes more sense.
The only thing I was unhappy about was being charged a rural fee at the last min despite sending my suitcase to a metro suburb.
Send my bag was a very quick and easy way to get my belongings shipped from LA back to Australia. I called customer service a few times with questions and always got quick and helpful answers from friendly staff. The actual delivery came so quickly, too. So handy!
The service could not have been better! Instructions were clear, communication with customer service was excellent. The bag arrived so quickly with detailed tracking- USA to Hong Kong - I barely had time to worry about it.