The bag arrived just two days later, there may be a couple of scratches but that happens on planes too. I would recommend. It's handy to have the pickup at home but would also offer a drop-off at a DHL station so you don't have to stay home all day or pickup on Saturdays at an additional fee maybe.
Send my bag was a very quick and easy way to get my belongings shipped from LA back to Australia. I called customer service a few times with questions and always got quick and helpful answers from friendly staff. The actual delivery came so quickly, too. So handy!
The service could not have been better! Instructions were clear, communication with customer service was excellent. The bag arrived so quickly with detailed tracking- USA to Hong Kong - I barely had time to worry about it.