I was so disappointed the box didn't get delivered to my son's door as stated on the website. Send My Bag was very helpful in helping me through the paperwork for delivery, and understanding customs, but never said anything about it may being possible that he may have to pick this 31 pound box. He was never even told why he had to pick it up from a bus station locker. Very Strange. I like everything about Send My Bag, except the actual (non)delivery.