Booking process was straightforward and very user friendly, I was very happy with the amount of advice and assistance provided (how to send a suitcase..) when I had a question it was answered immediately. Arrived in the UK from Italy within a week! Far easier than bringing it all on a plane.
Reliable service, good customer care when one of my items accidentally had an aerosol can in it. Would have been helpful to see dimensions and volume of each price category ahead of time (not just weight). My bags were all under 15 kgs, but slightly longer than the 1st price point. Because of this we paid for the 2nd price category.
My daughter was going to lug a huge suitcase (as well as the rucksack on her back) on a long train journey involving two changes. I'd heard of Send My Bag an told her to travel light - I would send it on to her at her new place. The service was good value for money (less than I expected) and amazingly although I ordered at 8pm there was an option for collection the next day. It arrived promptly with photographic evidence of collection. No stress or hassle at all. Very impressed and would definitely recommend.