The process was really easy! All the international shipping requirements were spelled out clearly and my item was delivered 3 days earlier than predicted. Couldn’t have asked for a smoother experience and I would absolutely use Ship My Bag again!
Other companies can learn from the Send My Bag team
I'm in the process of moving back to the US from abroad and have used the Send My Bag team twice. With booking, there are no surprises price-wise, which I appreciate. The app is an excellent and easy-to-use tool that gives me peace-of-mind as I can watch my bag travel. BUT, it's the service that puts this team on top. They are available 24/7 and the LIVE CHAT function is invaluable. When I realized my bags might arrive from Fedex after the bldg manager was gone for the day, the SMB representative contacted Fedex on my behalf, passing along specific info about how best to reach me to assure my bags would be delivered safely to me. If you're using this service, you're probably sending your favorite belongings across long distances. It can be stressful. The whole SMB experience and team is TOP TOP!