Other companies can learn from the Send My Bag team
I'm in the process of moving back to the US from abroad and have used the Send My Bag team twice. With booking, there are no surprises price-wise, which I appreciate. The app is an excellent and easy-to-use tool that gives me peace-of-mind as I can watch my bag travel. BUT, it's the service that puts this team on top. They are available 24/7 and the LIVE CHAT function is invaluable. When I realized my bags might arrive from Fedex after the bldg manager was gone for the day, the SMB representative contacted Fedex on my behalf, passing along specific info about how best to reach me to assure my bags would be delivered safely to me. If you're using this service, you're probably sending your favorite belongings across long distances. It can be stressful. The whole SMB experience and team is TOP TOP!
I've moved my personal belongings twice with send my bag; one move from Canada to the US and one within the US. Send my bag customer support via the live chat is possibly the best customer support I've ever received. They respond within minutes (sometimes even seconds), they go the extra mile to check on status etc and they are available 24x7! I was able to connect with them whenever I wanted to verify something. the send my bag service is one you can trust and rely on. They send you the labels, envelopes etc which is extremely convenient. Mine were shipped to my home within 2 days. Scheduling has never been challenging! The only concern I have with Send My Bag is with their partner, Fedex. Given that collection and delivery is managed by Fedex, you are at the mercy of the Fedex rep collecting and delivering. If they are unwilling to call you, find you or wait for even a few secs to pick up or drop off, it becomes extremely chaotic to reschedule. Waiting from 9-6 pm is not fun at all.
Lifetime Bags Sent: 18
Delia verified customer
Sending from Italy to Netherlands
The shipping was perfect, and also is arrived with 3 days in advance.