We are so pleased with the whole process. We called twice with questions and concerns during the process. Both times the representatives were patient, helpful, and curious. Wonderful experience sending a suitcase from California to Germany.
Dr. Mark John,
Sending from United States to Germany
I've moved my personal belongings twice with send my bag; one move from Canada to the US and one within the US. Send my bag customer support via the live chat is possibly the best customer support I've ever received. They respond within minutes (sometimes even seconds), they go the extra mile to check on status etc and they are available 24x7! I was able to connect with them whenever I wanted to verify something. the send my bag service is one you can trust and rely on. They send you the labels, envelopes etc which is extremely convenient. Mine were shipped to my home within 2 days. Scheduling has never been challenging! The only concern I have with Send My Bag is with their partner, Fedex. Given that collection and delivery is managed by Fedex, you are at the mercy of the Fedex rep collecting and delivering. If they are unwilling to call you, find you or wait for even a few secs to pick up or drop off, it becomes extremely chaotic to reschedule. Waiting from 9-6 pm is not fun at all.
Lifetime Bags Sent: 18
Delia verified customer
Sending from Italy to Netherlands
The shipping was perfect, and also is arrived with 3 days in advance.