Why is my bag in a country other than the one I’m sending to?

Shipments sent over long distances will normally pass through facilities in several countries on route to the final destination. If your tracking shows your consignment moving through a country, other than the one it is being delivered to, it will normally only be awaiting a connection and will show a departure scan from that country a few hours later.

Your shipment may also be scanned as ‘with delivery courier’ in an area which is not close to your delivery address. This is normal, as the location on your tracking is simply the larger service area covered by the driver or location of the main depot, and not the exact location of the delivery.