Got a question about the service?
Browse our FAQs or contact us...
What Can I Send
What can I not send, Can I send toiletries/food/electrics etc.
Placing An Order
Who uses us, How much will it cost, When you should book etc
Payments
Payment Methods, Declined Cards, Outstanding Payments etc
Preparing Your Items
How to pack, How to prepare boxes, How to attach labels, Security etc.
Collections
Types of address, Collection times, Communication, Changing details etc.
Tracking
How to track, Orders ‘On Hold’, Bags not tracking etc.
Customs
Everything you need to know about customs can be found here...
Delivery
Types of address, Collection times, Missing a delivery, Changing details etc.
Account Access
Payments, Passwords, Order Modifications, Rewards, Discounts
Other
Airline baggage allowances, affiliates, reviews etc.
How It Works
How Unaccompanied Baggage Shipping Works
Contact Us
Call, live chat or email us, just let us know the topic on the next page