How to contact Send My Bag?

We operate 7 days a week, including 24hrs on weekdays and there is a number of ways to get in touch.

Live Chat

Simply click the 'Live Support' button. Depending on the version of our website you are using, this is either a green button pinned to the right side, or an orange button in the bottom right corner. Enter your first message and a member of our team will usually respond within a couple of minutes!

Call Us

If you are in the UK, USA, Australia or another country where we provide a local contact number we recommend using that number. Our full list of local contact numbers are available here.

If you are calling from anywhere else in the world, you may prefer to use our new VOIP call service. This allows you to call us for free via your smartphone, tablet or PC.

**Please Note** This service uses your internet connection (voice only, this is not a video call). If your internet connection is weak the service may not work. We recommend connecting to Wifi rather than mobile data, we also recommend staying in one place while using this service, if your internet connection drops for any reason the call will disconnect.

If using mobile data abroad you should confirm costs with your mobile service provider before switching it on.

1 - Click the 'Live Support' button. Depending on the version of our website you are using, this is either a green button pinned to the right side, or a blue button in the bottom right corner.

2 - When the new window opens, click the white back arrow in the top left.

3 - Select 'Call Us' and follow on screen instructions. You will need to grant permission for your microphone and speakers to be used.

Email Us

We usually respond to general enquiries within a couple of hours and emails which require assistance from one of our specialist teams are normally responded to within a working day. To send us an email click here.