What do I need to do before collection?

Once your order is placed, tracking labels will be generated via your Send My Bag account. If sending a route that requires customs clearance you will also be required to complete a packing list detailing the contents of your bag, and on some routes complete an additional form for customs. Any customs documentation must be completed before the tracking labels can be accessed.

You will need to then print off your labels, and customs documentation were applicable, from the ‘current orders’ section of your account and attach these securely to the item you are shipping. If you don't have a printer, we can arrange to print and send the labels to you via post for a small additional fee and this option is available during booking.

You will be provided with both an external tracking label to attach to the outside of your bag, as well as an internal one which is placed inside your bag. The internal label is used as a precaution in case the external label becomes detached from your item, and means that if our courier partner find an unlabelled bag, it can then be quickly and easily identified again by checking for an internal label, which they can then reprint, secure back to the exterior of the bag and ensure it goes back into transit with minimal delay.

Order Label Holders

To attach labels to suitcases we recommend using official Send My Bag label holders (available during the booking process FREE and from your account after you have booked). Send My Bag label holders are made from heavy duty plastic with reinforced metal rings and attached with cable ties.

If you have already placed your order and need to add printed labels or label holders please click here to log into your account. Once you have logged in select your order reference from the list and click "Add Products". If your collection date is close label printing or label holders may not be available, in this instance please contact the Send My Bag team to discuss your options.

If you would like to order label holders but are not yet ready to book your collection. We also offer label holders and a range of other products via our Official Store, with standard and express worldwide shipping options. Please note label holders are only free if ordered via the Send My Bag website in conjunction with an order.

You do not need label holders when sending a box. We recommend placing the labels in a clear plastic wallet, using a strong sticky tape and attaching the label to a flat surface.

If you are sending a bag but do not have Send My Bag labels holders, please click here for information on attaching your labels without label holders.