Customs have contacted me directly. What do I do now?

If you have been contacted by our courier partner directly, it is likely they require you to expand or clarify information that has already been supplied, or your specific circumstances require additional information that is not normally required for the majority of shipments we typically send. If customs have requested further information, this can either be supplied to the agent who contacted you, or it can be supplied to Send My Bag directly to pass on to the agent on your behalf.

We recommend you respond and supply any requested information or documentation at the earliest opportunity to avoid any unnecessary delays or possible storage charges.