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How it works: Step by Step

If you’re travelling away, whether it’s a leisure holiday hitting the slopes in Austria, studying abroad in the US or taking an extended break in Hong Kong, it’s possible that you’ll have excess baggage or oversized luggage that will need shipping to your destination. Here at SendMyBag, we’ll get your unaccompanied baggage from point A to point B safe and sound, and have developed a step by step guide to show you just how easily the process runs.

Step 1. Get a Quick Quote

Once you’ve decided to use SendMyBag for your excess baggage shipping, whether you’re sending a golf bag and clubs or simply an extra heavy suitcase, you can use our hassle free quick quote tool which will give you a price for your delivery within seconds. Simply enter the country you’d like it collected from, where you’d like it sent to and a date and press go. We’ll provide you with our best rate as well as an estimated date for delivery.

Step 2. Book Online

When you’re happy with the price we’ve quoted you, go ahead and book your unaccompanied luggage delivery online with our super easy booking system. All you will need to do is choose a collection day, which can be any working day of the week, we recommend booking at least 24hrs in advance for domestic shipments, 48 hours in advance for non-EU collections and 72 in very remote areas. It should take no more than 5 minutes to have your excess bags booked in for delivery.

Step 3. Prepare Your Bags

Our destination pages will give you all the information on which items you can and can’t transport to certain destinations, but in general, you should never pack aerosols, flammable liquids, or glass in unaccompanied bags and you should ensure that you have packed thoroughly for transit and any cardboard boxes used are reinforced and sturdy.

In the days before your collection, usually no less than 5, a booking confirmation email will be sent to you which includes a tracking number and links where you can download your labels. You will need to print these and attach them to your bag as they are compulsory for shipping excess luggage on all our services. If you book a week or more in advance, during checkout we'll give you the option to have labels printed and sent to you. It’s also recommended to put a spare copy inside each bag too. We recommend attaching labels using an official SendMyBag label holder, which you can order free of charge during checkout.


Bags outside the EU will need customs clearance information which you will have received notification by email to complete. These will also need to be printed and attached in a separate wallet.

Step 4. Collection

SendMyBag collections usually take place between 9am and 6pm, but we cannot guarantee a specific time or telephone you when the driver has arrived. The sender is not required to hand the luggage over to the driver, so we’re happy for you to leave it with a neighbour and let us know, or to take it to your place of work if you won’t be in at your residential address. Bear in mind that items will need to be collected at the main point of access, so they will need to be brought to the ground floor, reception or porter’s office if you are in student halls.

Step 5. Track Your Bags

Log into your account and simply select your delivery to see how far on its way it is. It is possible to track it through both our local and international couriers.

Step 6. Delivery

SendMyBag has an excellent rate of correct delivery estimations, with more than 95% of standard deliveries and 99.5% of express deliveries of unaccompanied luggage arriving on time. We recommend allowing a little time to spare for any unexpected disruptions however.

If you're sending within Europe on an Express Service, you're covered by our on time guarantee.


As with collection, the named recipient or sender does not need to sign for the item; it can be anyone at the delivery address, for example, a concierge or the reception desk at your hotel may receive it for you, but ensure that you have notified them in advance.

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