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Send My Bag™ independent customer reviews

Check out the latest reviews submitted by customers worldwide after the delivery of their luggage

Reviews

Excellent: 4.7 / 5
Based on 37500 independent reviews.
3.3
cail s verified customer
February 2019
A mixed experience to be honest.I've had better.
Great for if you want to send stuff from UK to abroad (as i have many times and the couriers abroad are awesome). But terrible if you want to send stuff from abroad back to the UK. And that's because they use a courier partner. Unfortunately they doesn't delivery Saturdays so getting my suitcase delivered 9 to 6 weekdays was impossible as everyone I know (including myself) works those hours. The courier also doesn't have a drop hotspot anywhere near the city (central London, South London, SW London, nada) to actually leave it there for you to pick up. The nearest one is in Croydon and not even inside Croydon, it's way out by the water treatment plant . You'll need a train, a tram and 10 minutes walk or uber to get in the middle of nowhere to pick it up. After 1 week back and forth i had to spend £30 and leave my job early to go sort it out myself at said "Croydon". It was not a nice experience i have to admit. Sorry!
Our reply
Hi Cail, thank you for your review. I'm sorry to hear of the issue with your collection and I apologise for any inconvenience caused.

As our service is door to door, collection or drop off to a depot is not standard process. Our courier partner's depots are in service areas with warehouses where all shipments can be sorted and loaded onto each courier's vehicle, as such, they may not be in a city center or smaller service point. Should you need the shipment transferred to a pick up point, however, you can always contact our customer service team who will be more than happy to check if this is an option. Many thanks, Nikiita - Send My Bag Team.
Holiday
Lifetime Bags Sent: 14
2.5
Heather B verified customer
February 2019
Sending from UK to UK
Not the best
This service could be improved with clearer communication. If the bag isn’t going to arrive on the agreed date, it would be helpful if a message was sent to let the recipient know. We waited around all day, only to find out later that it was still sitting in the depot. I had to logon to the customer service centre and have a lengthy to and fro to get it rearranged. Yes, the small print says “it might not arrive on time” but there should really be an update on the day. A simple text to say it’s not coming would suffice.

Incidentally, we sent another package with another company and it arrived on the agreed date.
Our reply
Hi Heather, thank you for your review. I'm sorry to hear that your shipment was delayed in transit and I apologise for any inconvenience caused.

All delivery dates are estimates and, whilst 95% of shipments will be delivered on the estimated date, deliveries may, on occasion, take place after the date provided during booking. We will always send an email when your shipment has been loaded for delivery so that you know to expect it on that day, alternatively, all shipments can be tracked online via your Send My Bag account. Many thanks, Nikiita - Send My Bag Team.
Holiday
Lifetime Bags Sent: 1
5.0
Leanne H verified customer
February 2019
Exceptional service!
I have never used send my bag before and I cannot fault it! Communication and service was great from start to finish. The company made the stress of shipping baggage so easy. I would highly recommend them to anyone needing suitcases shipping!
Relocating
Lifetime Bags Sent: 3
5.0
Dylan M verified customer
February 2019
Sending from Netherlands to Ireland
Hassle free
Bag arrived on time and had no problems with the booking process
Holiday
Lifetime Bags Sent: 1
5.0
ARISTEA A verified customer
February 2019
Sending from UK to Greece
Perfect from any point!
Send my bag is quick and affordable and always professional!
Lifetime Bags Sent: 4
4.8
Katie verified customer
February 2019
Works as promised
Actually arrived one day early but FedEx just labeled it "not scheduled for delivery" and it sat in the local depot for 24 hours. Driver called and had me meet them downstairs. Dragging the 55# package by myself up three flights of stairs was not very pleasant. Pick up was on time, package in good shape.
Relocating
Lifetime Bags Sent: 4
5.0
Charlotte W verified customer
February 2019
Friendly, quick and easy
Customer services were always really helpful and friendly when I called, overall great experience. Only nuisance is that you only get 85% credit for boxes you pay for but don’t send (ideally this would be full credit or 85% refund), so estimating in advance of packing is tricky.
Relocating
Lifetime Bags Sent: 3
4.8
Tiago verified customer
February 2019
Sending to Southampton Solent University
Very good
Good price
Easy
Practical
University
Lifetime Bags Sent: 2
5.0
Pamela verified customer
February 2019
Sending from France to Portugal
Excellent
It's my second experience and I really recommend it!
Studying Abroad
Lifetime Bags Sent: 1
4.8
Estelle A verified customer
February 2019
Sending from United States to France
Perfect
Perfect service. Delivered before time due
Ex Pat
Lifetime Bags Sent: 2

Read a review of Sendmybag in The Mail On Sunday or find out what happened when a The Sun journalist used Sendmybag on a recent wine tasting holiday. Read more Send My Bag reviews.

Check out Heather's Third Year Abroad Send My Bag review, Jaillin's review of Send My Bag when relocating from Canada or Jess's return trip to USA review of Send My Bag.

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If you find our customer reviews helpful please do submit your own review by responding to the review email once your bag has been delivered. All reviews are published in full and unabridged. A member of the Send My Bag management team personally responds to every review gaining less than 3/5 (although happily they're few and far between).

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