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Can I change the number of bags or boxes on my order after it is placed?

It is not possible to add more bags or boxes to an existing order once placed and a new order will need to be placed for any extra items you wish to send. If you place a second order and need both orders to be collected together, please contact the Send My Bag team who will notify our courier partners.

If you need to remove an item from the order, please contact the Send My Bag team. If cancellation and change cover was purchased at the time of booking, a full refund of the transit costs of the item can be issued to your payment card. If cancellation and change cover was not taken, an 85% credit of the item's transit cost can be added to your Send My Bag account for future use.

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