What is Cancellation & Change cover? How can I cancel my order?

Cancellation & Change Cover allows you to cancel your order at any point prior to collection of your shipment and obtain a full refund of the transit costs, even if you miss the driver.

If you're still packing and are unsure how many bags and boxes you will end up shipping, Cancel & Change Cover also entitles you to receive a full refund of the transit costs of any unsent pieces. To receive a refund for unsent items please get in touch after your other items have been collected.

Cancel & Change Cover also enables you to make one change to your collection or delivery address, or collection date, online at any time prior to collection without incurring any administration costs.

For no change admin fee to apply, changes must be made online via your Send My Bag account. Addresses and the collection date can be updated once without an admin fee, any subsequent changes will incur an admin fee

Refunds for cancelled orders will be processed less any additional purchased products already posted, such as labels or label holders. The cost of the cancellation and change cover itself or complimentary cover will also not be refunded.

Customers who do not purchase Cancellation & Change Cover will be eligible for an 85% credit of their transit costs to their account for future use, should they choose to cancel their order. Any changes to collection or delivery addresses, or the collection date will incur an admin fee.

Cancellation and change cover fees are displayed during check-out, and currently calculated at a rate of approximately £4.00 for every £50.00 spent.

If you wish to cancel an existing order, simply log into your Send My Bag account here, select the relevant order number and choose cancel.