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What do I need to do before collection?

Once your order is placed, tracking labels will be generated via your Send My Bag account. If sending a route that requires customs clearance you will also be required to complete a packing list detailing the contents of your bag, and on some routes complete an additional form for customs. Any customs documentation must be completed before the tracking labels can be accessed.

You will need to then print off your labels, and customs documentation were applicable, from the ‘current orders’ section of your account and attach these securely to the item you are shipping. If you don't have a printer, we can arrange to print and send the labels to you via post for a small additional fee and this option is available during booking.

You will be provided with both an external tracking label to attach to the outside of your bag, as well as an internal one which is placed inside your bag. The internal label is used as a precaution in case the external label becomes detached from your item, and means that if our courier partner find an unlabelled bag, it can then be quickly and easily identified again by checking for an internal label, which they can then reprint, secure back to the exterior of the bag and ensure it goes back into transit with minimal delay.

To attach labels to suitcases we recommend using official Send My Bag label holders (available during checkout FREE and from your account post purchase). Send My Bag label holders are made from heavy duty plastic with reinforced metal rings and attached with cable ties.

If you have already placed your order and need to add printed labels or label holders please click here to log to your account. Once you have logged in select your order reference from the list and click "Add Products". If your collection date is close label printing or label holders may not be available, in this instance please contact the Send My Bag team to discuss your options. 

We also offer label holders and a range of other products via Amazon, label holders are only free if ordered via the Send My Bag website in conjunction with an order.

You do not need label holders when sending a box. We recommend placing the labels in a clear plastic wallet, using a strong sticky tape and attaching the label to a flat surface.

If you are sending a bag but do not have Send My Bag labels holders, please click here for information on attaching your labels without label holders.

IF YOU HAVE FORGOTTEN TO PRINT YOUR LABEL, UNDER NO CIRCUMSTANCES HAND YOUR BAG TO THE DRIVER. CONTACT SEND MY BAG AND WE WILL ARRANGE FOR THE DRIVER TO RETURN ON A FOLLOWING DAY ONCE LABELS HAVE BEEN ATTACHED.

Popular related question: When are my labels ready to print? / Why aren’t my labels ready to print / I can’t access my labels?

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