Can I estimate the weight and dimensions? How do I measure my bag?
You can book with estimated weights and dimensions.
All items are weighed and measured whilst in transit and if your item exceeds the allowance purchased a notification of the additional cost due will be sent.
You’ll be charged at the same rates as if the greater weight or dimensions had been entered when booking, not a higher excess rate. Please be aware that you will not be refunded if you have paid more than necessary due to an estimate being larger than the actual size or weight.
When measuring your item, this should be done from the widest points from side to side (width), top to bottom (length) and front to back (height), including any wheels or handles. Should you enter the dimensions in a different order, this is not a problem as the final volume will still be the same.