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Size and Weight Allowances

Understanding how Send My Bag™ calculates your quote based on the size and weight of your item

Send My Bag™ quotes are based on both the size and weight of your item. When our quick quote tool displays a price based on weight, for example quoting $99 for a 33lbs suitcase, there is also a maximum size associated with that quote.

HOW WE CHARGE FOR EXTRA WEIGHT AND VOLUME

INTERNATIONAL SERVICES

If your bag exceeds the weight or size allowance of a lower band, your item will be moved to the next band, e.g. moved from the up to 33lb rate to the up to 66lb rate.

If you exceed the weight allowance of the upper band you will be charged for each additional 2.2lbs of weight. Additional lb rates vary by route and are displayed in our quick quote.

If your item's volume exceeds the allowance of the upper band, you will be charged at a rate of 2.2lbs for every additional 305 cubic inches.

*The reason we charge per 2.2lbs and not per 1lbs is because the underlying worldwide system works in kgs and there is 2.2lbs in 1kg.

On a number of routes a 11lb express rate is made available for the convenience of our customers who need to send a package, our 11lb rate is not appropriate for luggage of any size.

MAXIMUM LENGTHS & Oversize handling fees

 

International services:

If your item has one or more dimension greater than 47 inches / 120cm, you will be charged handling fee of c. $50.

No dimension can exceed 86 1/2 inches / 220cm.

No bag can exceed 154lbs (70kgs).

US domestic services:

If an order includes a bag which exceeds 68lbs (31kgs) or has a side longer than 59 inches (150cm) a large item handling fee of c. $11.50 will apply.

If an order includes a bag where (2 x longest side) + (2 x second longest side) equals or exceeds 130 inches (330cm) a large item handling fee of c. $66 will be applied.

Only one large item handling fee applies to any order. If a single bag triggers both of the above the $66 fee takes precedence. 

No dimension can exceed 106 inches / 270cm.

No bag can exceed 149lbs (68kgs).

SUITCASES OFTEN HAVE THEIR INTERNAL SIZE QUOTED IN LITRES, WHEN ENTERING DIMENSIONS PLEASE ENSURE YOU USE THE FULL EXTERNAL DIMENSIONS.

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