Temporary Surcharges

Temporary Fuel Surcharge

When fuel costs dramatically increased during 2022, rather than permanently increasing our  prices we introduced a fuel surcharge which updates each month based on current global fuel costs. 

This  floating fuel surcharge approach is common across the leaders of the logistics and courier industries worldwide.

Fuel costs have increased again over recent months and the surcharge is currently  12% as of October 2025, this is down from a high of 15%.

ESS / Demand Charge

Due to current demands on the global logistics networks, including additional processing requirements for shipments to the USA, a number of our partners around the world including DHL, FedEx and UPS have implemented a temporary additional fee. 

We strongly oppose this fee, we do not believe it is necessary and are lobbying for it to be removed at the earliest opportunity,  in the meantime we are passing it on at less than we are being charged.

This fee is currently expected to be in place for around 12 weeks until early 2026.