Covid-19: Our service is operating as normal. More info.

Temporary Emergency Surcharge

In recent weeks Send My Bag has been contacted by logistics partners around the world advising us that due to the grounding of commercial flights there is now a lack of commercial air cargo space. Our partners are committed to keeping their networks functioning and have been flying cargo by more indirect routes and have scheduled additional dedicated cargo aircraft.

In order to keep routes under threat functioning, emergency surcharges have been introduced on a number of air express routes (domestic and road service routes are not affected). Send My Bag will pass these surcharges on at cost (Send My Bag will in no way profit from the emergency surcharges).

The surcharge will be applied once per shipment and will be based on the total actual weight or total volumetric weight of your shipment.


£0.18 / $0.24 / 0.21 Euro / $0.35 AUD per kg on the majority of air express routes.


Some Asia Pacific routes will have a higher surcharge, to check for your route simply enter the size and weight of your items at step 1 of the order process and the surcharge will display as part of your quote.


Statement from DHL Express:

DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.      

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.

Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.

These factors, among others, increase our costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.


More information on Send My Bag's response to the pandemic can be found on our dedicated information page.

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