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My bag or contents has been delivered damaged, how do I make a claim?

Our complimentary or purchased cover does not typically extend to reasonable wear and tear of unprotected luggage, however in instances were wheels or pull handles have been severely damaged please contact priority@sendmybag.com and a member of the team will usually respond within 2 working days.

In order for us to consider any claim for compensation; you must inform Send My Bag of any damage, in writing, within 7 days of delivery of the goods.

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