My bag or contents has been delivered damaged, how do I make a claim?

Our complimentary or purchased cover does not typically extend to reasonable wear and tear of unprotected luggage, however in instances were wheels or pull handles have been severely damaged please contact and a member of the Send My Bag team will usually respond within 2hrs. They will provide you with our damage PDF, and if you still feel that you wish to make a claim after reading the information enclosed, please respond to following the instructions on the damage PDF and our priority team will assess the damage and respond to you within 24-48hrs.

In order for us to consider any claim for compensation; you must inform Send My Bag of any damage, in writing, within 7 days of delivery of the goods.

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