Our service is designed for sending clothing, shoes, books and other items which do not require additional packaging when placed in a suitcase or sturdy double walled cardboard box. If you choose to send non-standard excess baggage items you must ensure the items are packaged thoroughly and appropriately for transportation through an automated network. Your suitcase or box may be stacked with other items and will move on automated belts and slide down sorting chutes. For this reason, we are also unable to accept single walled cardboard boxes, plastic boxes, plastic bags, laundry bags, bin liners or similar items. Further information on preparing your bags or boxes for transport can be found here.
Many items are completely prohibited on all services such as aerosols, flammable liquids, and loose batteries. Certain items such as lithium batteries contained in small electronic devices and food stuffs can be sent on certain routes but carry specific restrictions.
FRAGILE ITEMS INCLUDING CERAMICS, GLASSWARE AND ELECTRONICS
All items are handled with care, however as your shipment will move through the automated network we do not recommend sending items made of materials such as glass or porcelain, regardless of the level of packaging. Scanners and automated machinery are unable to read 'fragile' or 'this way up' stickers.
For the same reason as above, non-standard excess baggage items such as electricals (TVs, PCs, Printers etc) and furniture (including flat pack) are sent at the owner's risk and are excluded from cover against damage, please see our Terms of Service for more information.
Further information on preparing electronics for transport can be found here.
SPORTS EQUIPMENT AND MUSICAL INSTRUMENTS
While damage of any type is rare, complimentary cover cannot extend to damage to sports equipment or musical instruments unless they are prepared within manufacturer guidelines and sent within a freight approved case. If using a standard soft sided or hard shell carry case this should be securely packaged within a double walled cardboard box and filled with additional padding such as bubble wrap.
Please see the following related questions for further information: