Items which are prohibited on all Send My Bag services include, but are not limited to; aerosols (or any pressurized container), perfume, nail varnish (or any other flammable liquids), toner/ printer cartridges, tobacco, alcohol, money (including small change), medications and perishable food stuffs.
When sending outside of the EU each country may have its own additional list of prohibited items for customs and security reasons, it is the sender's responsibility to ensure they comply with international customs. Further information can be found on our destinations pages here.
TOILETRIES AND OTHER LIQUIDS, PASTES and GELS
Liquids, pastes and gels of all types including toiletries are completely prohibited on all international express routes (including every route to and from the USA) as these are serviced by air.
Liquids, pastes and gels (excluding flammable ones e.g. nail varnish, perfume) such as shower gel, non-flammable makeup and toothpaste can be sent on our European standard (not express), UK domestic & USA domestic services as these routes are serviced by road. Please ensure all items are well sealed and there is no possibility of liquids leaking.
ANIMAL AND PLANT BASED PRODUCTS INCLUDING FOOD
Fruit & vegetables, dairy products (including dried products containing dairy such as protein powder), meat, fish, nuts, seeds and perishable products of any kind are prohibited on all routes.
Some non-perishable foodstuffs such as confectionary are permitted on certain routes, please see here for further information.
IMPORTANT: AEROSOlS ARE STRICTLY PROHIBITED
Unaccompanied baggage laws strictly prohibit the sending of aerosols (or any other pressurised container) and flammable liquids (such as perfumes and aftershaves), these items cannot be sent under any circumstances on any Send My Bag services.
IMPORTANT: SEND MY BAG'S BATTERY POLICY
We cannot accept shipments containing loose batteries of any kind or power banks.
Lithium batteries can only be sent when they are securely installed within small electrical devices such as phones, tablets and laptops, these devices must be switched off when packed. Devices must also be secured in such a way as to ensure they cannot be accidentally activated during transit. Devices should also be packaged separately from any other contents which could cause the device to short circuit. We permit a maximum of one such item per shipment, the battery power must also be less than 100Wh (Watt Hours) and the weight of the electrical device with the battery installed must not exceed 5kgs.
Lithium batteries must not be sent if the electrical device or battery itself is known, or suspected, to be damaged or defective. Any products containing Lithium batteries which have been recalled from a retailer or manufacturer for any reason must also not be sent.
Strict security protocols exist surrounding the shipping of batteries within unaccompanied luggage and any person or company identified as the shipper on the supplied shipping documents is legally responsible to ensure 100% compliance with the above information. Failure to do so may result in the bag being removed from transit by regulatory authorities.
Some countries take the above policy further and prohibit the sending of all lithium batteries, if Send My Bag is aware of such a policy a route alert will be displayed, for example Australia does not currently permit any batteries to be sent to or from the country within unaccompanied luggage.
Do not risk sending prohibited items, ALL shipments are x-rayed and are subject to security searches. If you include prohibited items your shipment will not be loaded to an aircraft and will be returned to you. No refund will be provided for shipments returned under these circumstances and a £25 security processing fee will be due before your shipment can be recollected. In some cases your shipment could also be seized and action taken against you by the FAA or other authorities.