Best Price and On Time Guaranteed
Saturday, 21 Jun 2014
Send My Bag™ recently hit the headlines when research by the consumer watchdog, Which?, revealed our service to be better value than Ryan Air baggage fees and the best value luggage shipper in the UK.
At Send My Bag™ we want to make your luggage choice an easy one, to that end we’re pleased to announced two very simple customer pledges:
We guarantee our door to door luggage services won’t be beaten on price.
We guarantee your express service item within the United Kingdom & Europe will arrive on time or your money back.
We’ll be very surprised if you find a lower price on a comparable service, but if you do, let us know and we’ll match it. If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag™ Express service item doesn’t arrive on time on an EU route we’ll credit your Send My Bag™ account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag™ account with 100%. To claim, get in touch within 7 days of delivery.
It’s not just our low prices and on time record which makes Send My Bag™ Europe’s favourite luggage service:
- Customer services phone lines open 7 days / week.
- Phone lines open to 8pm 6 days / week.
- Local rate telephone numbers from the UK & abroad. Freephone USA.
- Live online chat available 7 days / week.
- Free specially designed Send My Bag™ label holders sent to your door upon request.
- Send My Bag™ is the largest specialist luggage shipper in the UK visiting more than 70 countries every month; our logistics partners provide us with dedicated support allowing us to provide an unparalleled service.
Whether you’re off on holidays, planning a third year abroad, spending the summer working on your holiday home or joining an expat community in sunnier climes; Send My Bag™ can make your trip better value and more convenient.
For full terms & conditions on both our low price and on time guarantee please visit our terms of service (section 14).
Our Most Popular Articles
Send My Bag Launches 300 New Routes to and From Italy
Send My Bag has today announced over 300 new worldwide baggage shipping routes to and from Italy. For the first time the Send My Bag service is now available from Italy to popular Send My Bag destinations such as Australia and Dubai.
All routes as well as prices can be found on our Italy destination page.
Collection Time Windows Arrive
At Send My Bag we're constantly rolling out new features, some you may notice, some you may not, but it's rare for 48 hours to pass without something new appearing.
We generally prefer the experience to speak for itself but we couldn't let the addition of collection windows go by unmarked.
As a company our goal is to make your travel experience hassle free and we recognise that waiting for a collection is just not fun!
We'll not go into great detail but suffice to say it's extremely important that a driver collects all items in an area on any given day and in order for this to be achieved the route must be planned efficiently, this makes offering collection times without using additional drivers and increasing charges quite complicated.
A Cheap Way to Ship Clothes
One of the cheapest ways of shipping large amounts of clothing is to use Send My Bag. This way you can send parcels, boxes or suitcases full of clothing to your destination. This is a very handy option when moving house, when moving abroad, or when travelling away for extended periods of time, such as on a gap year or when studying abroad.
Cheapest Way to Ship Internationally
When it comes to shipping internationally, there are a number of options that you could choose from, but which is the cheapest? Send My Bag takes a look at the various options for international luggage shipping.
How to Ship a Laptop
Most of us would feel lost without access to a laptop. We use them to communicate with friends, to buy clothes and gifts, to do our weekly shopping and to watch TV and movies. It is not surprising, therefore, that many people wish to ship their laptop with Send My Bag when they go abroad. However, as a laptop is a delicate electrical item, there is the possibility that a laptop may become damaged in transit, and customers choose to ship their laptop at their own risk. However, there are some steps that can be taken to package a laptop securely and so minimise the risk of damage.
Send My Bag attends Pitch10 event at 10 downing street.
Sendmybag was delighted to take part in Pitch 10 held at 10 Downing Street on Friday, 20th February 2015, in association with Tech Nation. Sendmybag was one of twelve shortlisted companies ear-marked by experts as some of the most promising digital companies in the UK. The event saw each venture pitch their business concept to a group of fellow entrepreneurs, journalists and government officials. Sendmybag was in good company with other up-and-coming businesses, such as Schoop and Cocoon, in attendance. This event highlights the wealth of innovation being bred in the UK tech industry.
Sending Gifts Abroad: Top Tips
Every year Send My Bag handles more and more gift shipments. To make sure your gift shipment runs smoothly, please read the following tips and pointers, as prepared by our customs team: