Send My Bag Christmas 2019

Christmas Office Opening Hours 

Standard 24hr weekday and weekend opening throughout December up to Tuesday 24th.

Tuesday 24th December: Office closes at 6pm EST.

Wednesday 25th December: Closed.

Thursday 26th: Open from 2pm EST and back to normal 24hr opening as displayed on our contact us page.

Tuesday 31st: Office closes at 6pm EST.

Wednesday 1st January: Open from 7pm EST and back to normal 24hr opening as displayed on our contact us page.

Collections & Deliveries over Christmas 2019:

Whilst we work hard to deliver on estimate, delivery dates are estimates and are not guaranteed. In previous years unprecedented volumes and winter weather conditions have caused unexpected delays in some areas across the holiday season and as such we recommend following our top tips below.

Top Tips

1 - We provide services on several thousand routes and it is not possible to offer strict "Send by" dates for Christmas delivery. Instead to allow time for any unexpected winter weather or other unforeseen delays we recommend selecting a collection date which provides you with an estimated delivery date of the 19th Dec or earlier during booking.

Whilst this will mean items arrive earlier than required for the majority of customers, we always recommend sending sooner rather than later.

If your item is not required to be delivered before Christmas but you are sending between 12th Dec - 6th January for a holiday we highly recommend choosing a collection date which provides you with an estimated delivery date at least 3 working days in advance of your arrival (5 days to remote areas). This allows a buffer for any unexpected network or weather delays in the collection and delivery countries at this very busy time. 

Important:

If sending internationally (outside of the EU) please visit the relevant country destination page and check how long customs typically hold an item for if it is stopped. If customs typically hold an item 2 days we advise bringing your estimated delivery date forward an additional 2 working days (i.e. bring it forward to the 11th or earlier). 

If you receive an alert during booking advising your route includes a remote area please also take this into account and bring your collection date forward further as above.

The above steps will mean on most routes (without specific route alerts, non holiday baggage alerts or remote area alerts) send by dates will look like:

International Services: 13th December.

UK Domestic: 17th December.

USA Domestic: 13th December on standard services and 17th December on express services.

The above are not guaranteed “send by” dates; we recommend sending at your earliest convenience. 

2 - From 16th - 23rd December on some rare occasions deliveries may be given precedence over collections and this may result in your collection taking place the day after your chosen collection date, if your collection is missed please contact us as soon as possible. We recommend having your item collected from a place of work to save you waiting in for the day.

3- 24th December is not a standard Send My Bag collection day. For your convenience it is available as an option and we expect the vast majority of collections to take place, however due to deliveries having to be given precedence we cannot guarantee collections on this date.  

4 - 26th December is not a standard Send My Bag collection day. For your convenience it is available as an option (in a limited number of countries).

5 - Order Send My Bag label holders during checkout and ensure your label is attached securely. Never hand a bag to a driver without the label securely attached.

6 - If sending within the USA, UK or EU there are no customs restrictions or additional charges for sending Christmas presents. If sending new Christmas presents outside the EU check with your destination regarding possible customs fees before sending. If fees are due these will need to be paid prior to delivery and may increase the delivery time, we recommend sending at your earliest convenience. Check out our pointers on sending gifts abroad.

7 - Send My Bag is an excess baggage service and cannot extend complimentary cover to damage of non standard excess baggage items. Package any presents thoroughly and ensure external cover is in place where necessary. Watch our video for more information on preparing your bag for travel.

8 - In the week leading up to Christmas and across the holiday period, due to the number of items in transit through the logistics networks collections and deliveries from residential addresses may take place outside of the normal 9-6 window.

9 - Taking a Ski holiday? Read our Ski Season Top Tips.

Christmas and New Year Collection & Delivery Restrictions:

No Collections or deliveries: 25th and 26th* December or 1st January.

*Deliveries may take place in some countries on 26th December, check your tracking information on the day for the latest status of your item.

NB. No collections or deliveries in Scotland on 2nd January.

The above is our generic worldwide information, additional dates may be unavailable for collection and deliveries based on country specific public holidays.