Menu

What time will my collection take place? Do you offer collection time slots?

We are currently trialling collection time slots in multiple countries, this allows for a collection period to be shorted to a 4-hour timeframe. If your collection address is eligible to select a collection time slot, this will be available during the booking process. We are currently working on rolling this trial out across the world, to provide a more accurate and convenient collection time for our customers. Please be advised, this is a trial and should the collection be attempted outside of your selected time (causing it to fail), any following attempts will be between 09:00-18:00.

Send My Bag is unable to provide a smaller time window for the collection, unless this was offered during the booking process. Collections and deliveries typically take place between 9:00am – 6:00pm, but during busier periods they can take place earlier or later.

A notification cannot be sent when the driver is approaching or has arrived at your location.

Live Chat

Select your country

Choose your preferred currency

Cancel

Verifying your payment

What is 3D Secure?

We use 3D secure to provide an additional security layer for processing credit and debit card purchases.

If you have been stuck on this page for more than 15 seconds then we may be experiencing issues contacting your bank to verify your payment. To resolve this please try the following:

You can attempt your payment again by going to your My Account page.