Why is my order showing as ‘On Hold’?

Shipments maybe scanned as ‘On Hold’ for a number of reasons, for example if a shipment arrives at a depot later than planned and has missed its onward connection, or it may simply be awaiting a connection that does not leave until later that day.

Shipments can also be scanned as ‘On Hold’ as a result of what is referred to as a ‘force majeure event’, such as severe weather, snow or flooding, which prevents any vehicles from safely conducting their transit. The Send My Bag team will monitor any shipments that have been scanned as on hold, to ensure they continue in transit as soon as possible.

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