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Send My Bag Christmas 2019

Christmas Delivery Information & Send My Bag Holiday Office Opening Hours

Holiday Office Opening Hours:

Standard 24hr weekday and standard weekend opening hours throughout December up to and including Thursday 24th.

Thursday 24th: Customer support closes at 6pm EST.

Friday 25th December: Closed.

Saturday 26th December: Closed.

Sunday 27th: Open at 7am EST and standard opening hours resume.

Thursday 31st: Customer support closes at 6pm EST.

Friday 1st January: Closed.

Saturday 2nd January: Open at 5am EST and standard opening hours resume.


Collections & Deliveries over Christmas 2020:

Whilst we work hard to deliver on estimate, delivery dates are estimates and are not guaranteed. In previous years unprecedented volumes and winter weather conditions have caused unexpected delays, this year the impact of covid on the logistics networks will have an impact and as such we recommend following our top tips below.

Top Tips

1 - We provide services on several thousand routes and it is not possible to offer strict "Send by" dates for Christmas delivery. Instead to allow time for any unexpected winter weather or other unforeseen delays we recommend selecting a collection date which provides you with an estimated delivery date of the 21st Dec or earlier during booking.

Whilst this will mean shipments arrive earlier than required for the majority of customers, we always recommend sending sooner rather than later.

If your item is not required to be delivered before Christmas but you are sending between 14th Dec - 6th January for a holiday we highly recommend choosing a collection date which provides you with an estimated delivery date at least 3 working days in advance of your arrival (5 days to remote areas). This allows a buffer for any unexpected network or weather delays in the collection and delivery countries at this very busy time. 


If sending internationally (not including within the EU*) please visit the relevant country destination page and check how long customs typically hold an item for if it is stopped. If customs typically hold an item 2 days we advise bringing your estimated delivery date forward an additional 2 working days (i.e. bring it forward to the 11th or earlier). 

If you receive an alert during booking advising your route includes a remote area please also take this into account and bring your collection date forward further as above.

The above steps will mean on most routes (without specific route alerts, non holiday baggage alerts or remote area alerts) send by dates will look like:

International Services: 14th December.

UK Domestic: 18th December.

USA Domestic: 14th December on standard services and 18th December on express services.

The above are not guaranteed “send by” dates; we recommend sending at your earliest convenience. 

2 - From 14th - 24th December on some rare occassions deliveries may be given precedence over collections and this may result in your collection taking place the day after your chosen collection date, if your collection is missed please contact us as soon as possible. We recommend having your item collected from a place of work to save you waiting in for the day.

3- 24th December is not a standard Send My Bag collection day. For your convenience it is available as an option and we expect the vast majority of collections to take place, however due to deliveries having to be given precedence we cannot guarantee collections on this date.  

4 - 28th December is not a standard Send My Bag collection day. For your convenience it is available as an option (in a limited number of countries).

5 - Order Send My Bag label holders during checkout and ensure your label is attached securely. Never hand a bag to a driver without the label securely attached.

6 - If sending within the USA, UK or EU there are no customs restrictions or additional charges for sending Christmas presents. If sending new Christmas presents outside the EU check with your destination regarding possible customs fees before sending. If fees are due these will need to be paid prior to delivery and may increase the delivery time, we recommend sending at your earliest convenience. Check out our pointers on sending gifts abroad.

7 - Send My Bag is an excess baggage service and cannot extend complimentary cover to damage of non standard excess baggage items. Package any presents thoroughly and ensure external cover is in place were necessary. Watch our videofor more information on preparing your bag for travel.

8 - In the week leading up to Christmas and across the holiday period, due to the number of items in transit through the logistics networks collections and deliveries from residential addresses may take place outside of the normal 9-6 window.

9 - Taking a Ski holiday? Read or Ski Season Top Tips.

10 - The best tip we can offer for shipping across Christmas in 2020 is to send early, 2020 has been a year of the unexpected and while setting an estimated delivery date of the 21st is likely sufficient in most cases to ensure delivery at the latest by the 24th, if you can ship earlier we highly recommend you do.


*The UK has left the EU and the transition period ends on 31st December 2020, if you plan to ship between the UK & EU after 22nd December 2020 please review this important information.


Christmas and New Year Collection & Delivery Restrictions:

No Collections or deliveries: 25th and 28th* December or 1st January.

*Deliveries and limited collections may take place in some countries on 28th December, check your tracking information on the day for the latest status of your item.

NB. No collections or deliveries in Scotland on 4th January.

The above is our generic worldwide information, additional dates may be unavailable for collection and deliveries based on country specific public holidays.

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