Send My Bag Christmas 2016

Christmas Delivery Information & Send My Bag Holiday Office Opening Hours

Christmas Office Opening Hours (all times GMT):

Saturday 24th December: 9am - 5pm.

Sunday 25th & Monday 26th December: Closed.

Tuesday 27th - Saturday 31st December: Open as normal.

Sunday 1st January: Closed.

Monday 2nd January - Back to normal hours as displayed on our contact us page.


Collections & Deliveries over Christmas 2016:

Whilst we work hard to deliver on estimate, delivery dates are estimates and are not guaranteed. In previous years unprecedented volumes and winter weather conditions have caused unexpected delays in some areas across the holiday season and as such we recommend following our top tips below.

Top Tips

1 - We provide services on several thousand routes and it is not possible to offer strict "Send by" dates for Christmas delivery. Instead to allow time for any unexpected winter weather or other unforeseen delays we recommend selecting a collection date which provides you with an estimated delivery date of the 21st Dec or earlier during booking.

Whilst this will mean items arrive earlier than required for the majority of customers, we always recommend sending sooner rather than later.

If you're item is not required to be delivered before Christmas but you are sending between the 15th Dec & 5th January for a holiday we highly recommend choosing a collection date which provides you with an estimate delivery date at least 3 working days in advance of your arrival (5 days to remote areas). This allows a buffer for any unexpected network or weather delays in the collection and delivery countries at this very busy time. 


If sending internationally (outside of the EU) please visit the relevant country destination page and check how long customs typically hold an item for if it is stopped. If customs typically hold an item 2 days we advise bringing your estimated delivery date forward an additional 2 working days (i.e. bring it forward to the 19th or earlier). 

If you receive an alert during booking advising your route includes a remote area please also take this into account and bring your collection date forward further as above.

The above steps will mean on most routes (without specific route alerts, non holiday baggage alerts or remote area alerts) send by dates will look like:

International Services: 15th December.

UK Domestic: 19th December.

USA Domestic: 15th December on standard services and 19th December on express services.

The above are not guaranteed “send by” dates; we recommend sending at your earliest convenience. 

2 - From 19th - 23rd deliveries will be given precedence over collections, in some cases the driver may need to collect the following working day, if your collection is missed please contact us as soon as possible. We also recommend having your item collected from a place of work to save you waiting in for the day.

3 - Order SendMyBag label holders during checkout and ensure your label is attached securely. Never hand a bag to a driver without the label securely attached.

4 - If sending within the USA, UK or EU there are no customs restrictions or additional charges for sending Christmas presents. If sending new Christmas presents outside the EU check with your destination regarding possible customs fees before sending. If fees are due these will need to be paid prior to delivery and may increase the delivery time, we recommend sending at your earliest convenience.

5 - SendMyBag is an excess baggage service and cannot extend complimentary cover to damage of non standard excess baggage items; package any presents thoroughly & ensure external cover is in place were necessary.

6 - In the week leading up to Christmas and across the holiday period due to the number of items in transit through the logistics networks collections / deliveries from residential addresses may take place outside of the normal 9-6 window.

7 - Taking a Ski holiday? Read or Ski Season Top Tips.

Christmas and New Year Collection & Delivery Restrictions:

No Collections or deliveries: 26th and 27th* December or 2nd January.

*Deliveries may take place in some countries on 27th December, check your tracking information on the day for the latest status of your item.

NB. No collections or deliveries in Scotland on 3rd January.

The above is our generic worldwide information, additional dates may be unavailable for collection and deliveries based on country specific public holidays.

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