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Send My Bag Christmas 2020

Christmas Delivery Information & Send My Bag Holiday Office Opening Hours

Collections & Deliveries over Christmas 2020:

Whilst we and our partners work hard to deliver on estimate, delivery dates are estimates and are not guaranteed. 

This year unprecedent online shopping sales combined with the logistics networks already operating in a Covid secure way is likely to impact on transit times in the lead up to Christmas, please follow our top tips below to ensure you have the best shipping experience.

Top Tips

1 - We provide services on thousands of route combinations and it is not possible to offer universal "Send by" dates for Christmas delivery. Instead to allow time for any unexpected winter weather or other unforeseen delays we recommend selecting a collection date which provides you with an estimated delivery date of the 21st Dec or earlier during booking

If your item is not required to be delivered before Christmas but you are sending between 14th Dec - 6th January for a holiday we highly recommend choosing a collection date which provides you with an estimated delivery date at least 3 working days in advance of your arrival (5 days to remote areas). This allows a buffer for any unexpected network or weather delays in the collection and delivery countries at this very busy time. 


If sending internationally (not including within the EU*) please visit the relevant country destination page and check how long customs typically hold an item for if it is stopped. If customs typically hold an item 2 days we advise bringing your estimated delivery date forward an additional 2 working days (i.e. bring it forward to the 11th or earlier). 

If you receive an alert during booking advising your route includes a remote area please also take this into account and bring your collection date forward further as above.

2 - From 14th - 24th December on some rare occasions deliveries may be given precedence over collections and this may result in your collection taking place the day after your chosen collection date. We recommend having your item collected from a place of work to save you waiting in for the day.

3- 24th December is not a standard Send My Bag collection day. For your convenience it is available as an option and we expect the vast majority of collections to take place, however due to deliveries having to be given precedence we cannot guarantee collections on this date.  

4 - 28th December is not a standard Send My Bag collection day. For your convenience it is available as an option (in a limited number of countries).

5 - Order Send My Bag label holders during checkout and ensure your label is attached securely. Never hand a bag to a driver without the label securely attached.

6 - If sending within the USA, UK or EU there are no customs restrictions or additional charges for sending Christmas presents. If sending new Christmas presents outside the EU check with your destination regarding possible customs fees before sending. If fees are due these will need to be paid prior to delivery and may increase the delivery time, we recommend sending at your earliest convenience. Check out our pointers on sending gifts abroad.

7 - Send My Bag is an excess baggage service and cannot extend complimentary cover to damage of non standard excess baggage items. Package any presents thoroughly and ensure external cover is in place were necessary. Watch our video for more information on preparing your bag for travel.

8 - In the week leading up to Christmas and across the holiday period, due to the number of items in transit through the logistics networks collections and deliveries from residential addresses may take place outside of the normal 9-6 window.

9 - Taking a Christmas Ski holiday? Read or Ski Season Top Tips.

10 - The best tip we can offer for shipping across Christmas in 2020 is to send early, 2020 has been a year of the unexpected and while setting an estimated delivery date of the 21st is likely sufficient in most cases to ensure delivery at the latest by the 24th, if you can ship earlier we highly recommend you do.


*The UK has left the EU and the transition period ends on 31st December 2020, if you plan to ship between the UK & EU after 22nd December 2020 please review this important information.


Christmas and New Year Collection & Delivery Restrictions:

No Collections or deliveries: 25th and 28th* December or 1st January.

*Deliveries and limited collections may take place in some countries on 28th December, check your tracking information on the day for the latest status of your item.

NB. No collections or deliveries in Scotland on 4th January.

The above is our generic worldwide information, additional dates may be unavailable for collection and deliveries based on country specific public holidays.


Christmas Office Opening Hours (all times GMT):

Standard 24hr weekday and standard weekend opening hours throughout December up to and including Thursday 24th.

Thursday 24th: Customer support closes at 11pm.

Friday 25th December: Closed.

Saturday 26th December: Closed.

Sunday 27th: Open at midday and standard opening hours resume.

Thursday 31st: Customer support closes at 11pm.

Friday 1st January: Closed.

Saturday 2nd January: Open at 9am and standard opening hours resume.

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