Covid-19: Our service is operating as normal. More info.

Is coronavirus Covid-19 affecting the Send My Bag service? Can I still ship?

Last updated 11th June.

The Send My Bag service is operating as normal in most regions.

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At Send My Bag we are proud of the service level we offer our customers worldwide, a key part of this offering is being open 7 days / week and 24 hours on weekdays. As standard no member of the Send My Bag customer service team works from home, in response to the current global situation and to protect the health of our team and their families, we have invested in new equipment and a new phone system to allow our team to work securely from home.

Preparing your bag

It has never been more important to follow our guidance with regards to prohibited items and guidelines for securing and labelling your bag. All this information is presented during the order process and emailed to you after your order is placed, please take care to follow our guideline.

Route Updates

If your route is not included below the service is running as normal at this time. Although please be aware 1-2 day delays are occurring in various locations worldwide due to reduced airline capacity and re-routing due to varying border rules. We advise customers with shipments in transit to check tracking before waiting in for delivery.

Is your service still operating to / from the USA?

Yes, however, there may be some minor delays due to the disruption caused by reduced commercial cargo space and higher demand.

We are currently experiencing c. 2-3 day delays on a small number of shipments transiting through the Cincinnati hub.

Is your service still operating in Germany?

Yes, however, there may be some minor delays due to the disruption caused by reduced commercial cargo space and higher demand.

Is your service still operating in China?

Currently there are no collections or deliveries to addresses in Guangzhou City with postal codes 510360-510399. All other areas of China are operating as normal.

Can I ship to and from India?

No, we have temporarily stopped services to / from India due to government restrictions.

No service areas

The following locations have no service at present; India, Southern Region Bhutan, Christmas Island and the Dinh Tram Iz, Quan Chau Iz, Song Khe Noi Hoang Iz, and Van Trung Iz suburbs of Bac Giang province in Vietnam.

Emergency Surcharge

A small number of worldwide air express routes are affected by emergency surcharges. These have been introduced by the global logistics networks to keep certain routes operating where there is now a lack of commercial cargo space. If applicable these surcharges will be clearly displayed at step 1 of booking, more info.

If I decide not to travel due to coronavirus can I cancel for a full refund?

Customers with 'Cancellation & Change Cover' can cancel their order at any time prior to collection for a refund of transit costs under our normal terms of cancellation cover. If you are placing an order today we recommend selecting 'Cancellation & Change Cover'.

For orders placed before 12th March 2020, if you choose to cancel an order before collection and you do not have cancellation & change cover, we will credit your Send My Bag account with 100% of the order value allowing you re-book at no extra cost at a later date. Customers with cancellation cover are also free to choose this option as an alternative to a refund.

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