Customer Reviews
Over 112,000 reviews with an average rating of 4.7/5
Read Our Reviews
Indonesia Customs Information

Customs Information

Please take a moment to review the important customs information before shipping to Indonesia.

Personal Effects Customs Clearance Indonesia

Holiday baggage and other time sensitive packages should not be sent on this route.

Household goods must have been in the client's possession and use for at least one full year, and imported within 3 months of arriving in Indonesia if relocating permanently to Indonesia for one year or more, or only 15 working days of arriving in Indonesia if visiting the country temporarily for less than one year.

Indonesia does not have a personal effects allowance, and all shipments entering the country are subject to taxes/duties ranging from 0%-20%. Other charges and duties may also apply.  All uploaded documents detailed below must match the name of the receiver on the order, as Indonesian customs will not accept documentation in the name of the shipper.

The named receiver must be in the country for customs clearance procedures as they will be required to provide their flight ticket showing they have travelled to Indonesia from the country they are shipping from, and also provide an image of their boarding pass from their flight, and entry stamp in their passport issued upon arrival in Indonesia.  Indonesian Citizens may also be required to provide a copy of their ID Card (EKTP) and foreigners any visas held if not entering the country under the Visa Exemption rules for holiday.

For Indonesian citizens returning after being abroad more than 1 year, Indonesian customs will require a letter and Lapor Diri Stamp from the Indonesian Embassy (KBRI) in the country they were living, along with evidence of the reason for living abroad such as an employment letter if working, or enrolment letter if studying.

For non-Indonesian citizens who are moving to Indonesia permanently (12 months or more), customs will request copies of their ID Residence Permit (KITAS Card) or Residence Certificate (ITAS), and work permit (IMTA) valid for at least 12 months.

Indonesian customs may at their discretion reach out for additional information as required.

On this route, you are also required to visit the destination country’s official customs website and make yourself aware of any additional, requirements, processes or fees, which may be due, based on your personal circumstances and what you are shipping.

Upon arrival in the destination, you agree to comply with any customs processes, provide the customs authority with any information they request and to discuss the clearance of the shipment directly with the customs authority or our delivery partner in the destination.

General Personal Effects Customs Information

Personal effects are typically defined as used items which have been in the sender's possession for 6 months or more. If your shipment is checked by  customs and is found to contain brand new or commercial items, you shipment may not be assessed as personal effects. Keep this in mind if you are sending Christmas gifts or other new items. Please check with customs so you are aware of potential customs duties, follow any advice given and attach all necessary documentation.

In order to demonstrate that your shipment consists of personal effects, you will be required to complete a brief non-generic packing list online, entries to be made in the format: "5 x Cotton Dresses, 2 x Jeans, 3 x Pair of Gloves", and so on, rather than as "10 x Used Clothing".

As customs processes and allowances vary by country, we advise all customers take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of the destination.

More information is available on our customs information page.

Customs Clearance Time

When a bag is stopped by customs for any reason (missing documentation, impromptu inspection, prohibited contents, commercial contents or further information required) Send My Bag records how long customs hold it for. Our historical statistics for this route indicate that if the customs authority stops your bag they will on average take 14 working days to process it and release it back to us for delivery.

Personal Effects Customs Clearance Indonesia

Holiday baggage and other time sensitive packages should not be sent on this route.

Household goods must have been in the client's possession and use for at least one full year, and imported within 3 months of arriving in Indonesia if relocating permanently to Indonesia for one year or more, or only 15 working days of arriving in Indonesia if visiting the country temporarily for less than one year.

Indonesia does not have a personal effects allowance, and all shipments entering the country are subject to taxes/duties ranging from 0%-20%. Other charges and duties may also apply.  All uploaded documents detailed below must match the name of the receiver on the order, as Indonesian customs will not accept documentation in the name of the shipper.

The named receiver must be in the country for customs clearance procedures as they will be required to provide their flight ticket showing they have travelled to Indonesia from the country they are shipping from, and also provide an image of their boarding pass from their flight, and entry stamp in their passport issued upon arrival in Indonesia.  Indonesian Citizens may also be required to provide a copy of their ID Card (EKTP) and foreigners any visas held if not entering the country under the Visa Exemption rules for holiday.

For Indonesian citizens returning after being abroad more than 1 year, Indonesian customs will require a letter and Lapor Diri Stamp from the Indonesian Embassy (KBRI) in the country they were living, along with evidence of the reason for living abroad such as an employment letter if working, or enrolment letter if studying.

For non-Indonesian citizens who are moving to Indonesia permanently (12 months or more), customs will request copies of their ID Residence Permit (KITAS Card) or Residence Certificate (ITAS), and work permit (IMTA) valid for at least 12 months.

Indonesian customs may at their discretion reach out for additional information as required.

On this route, you are also required to visit the destination country’s official customs website and make yourself aware of any additional, requirements, processes or fees, which may be due, based on your personal circumstances and what you are shipping.

Upon arrival in the destination, you agree to comply with any customs processes, provide the customs authority with any information they request and to discuss the clearance of the shipment directly with the customs authority or our delivery partner in the destination.

General Personal Effects Customs Information

Personal effects are typically defined as used items which have been in the sender's possession for 6 months or more. If your shipment is checked by  customs and is found to contain brand new or commercial items, you shipment may not be assessed as personal effects. Keep this in mind if you are sending Christmas gifts or other new items. Please check with customs so you are aware of potential customs duties, follow any advice given and attach all necessary documentation.

In order to demonstrate that your shipment consists of personal effects, you will be required to complete a brief non-generic packing list online, entries to be made in the format: "5 x Cotton Dresses, 2 x Jeans, 3 x Pair of Gloves", and so on, rather than as "10 x Used Clothing".

As customs processes and allowances vary by country, we advise all customers take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of the destination.

More information is available on our customs information page.

Customs Clearance Time

When a bag is stopped by customs for any reason (missing documentation, impromptu inspection, prohibited contents, commercial contents or further information required) Send My Bag records how long customs hold it for. Our historical statistics for this route indicate that if the customs authority stops your bag they will on average take 14 working days to process it and release it back to us for delivery.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy.

  • Aerosols or any other pressurised containers;
  • Liquids, Pastes and Gels of any type (including nail varnish and perfume);
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations and toys of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Additional prohibited items for Indonesia 

  • Gambling Devices.
  • Jewellery.
  • Laser Disc.

Items excluded from cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy.

  • Aerosols or any other pressurised containers;
  • Liquids, Pastes and Gels of any type (including nail varnish and perfume);
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations and toys of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Additional prohibited items for Indonesia 

  • Gambling Devices.
  • Jewellery.
  • Laser Disc.

Items excluded from cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

Prohibited items

Prohibited Items

With Send My Bag™ you can travel with almost everything you would normally find in luggage, for security and customs reasons however certain items are prohibited, please find these listed below.

On EU standard services (not express) and all UK and US domestic services you may send:

  • Shower gel.
  • Toothpaste.
  • Other non flammable and non alcohol based liquids, pastes & gels for use on holiday.

Nail varnish, perfume and aerosols are not permitted. If these items are included in your luggage it may be returned to you.

Whilst non alcohol based liquids are permitted, damage caused by leakage is not covered by complimentary cover and therefore only small amounts should be sent. If an x-ray shows liquids of any type security may stop your bag for inspection.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy. The following items are prohibited at all times:

  • Aerosols or any other pressurised containers;
  • Alcohol based or Flammable Liquids, Pastes and Gels of any type including, but not limited to, nail varnish and perfume;
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Additional prohibited items for Indonesia 

  • Gambling Devices.
  • Jewellery.
  • Laser Disc.

Items Excluded From Cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

On EU standard services (not express) and all UK and US domestic services you may send:

  • Shower gel.
  • Toothpaste.
  • Other non flammable and non alcohol based liquids, pastes & gels for use on holiday.

Nail varnish, perfume and aerosols are not permitted. If these items are included in your luggage it may be returned to you.

Whilst non alcohol based liquids are permitted, damage caused by leakage is not covered by complimentary cover and therefore only small amounts should be sent. If an x-ray shows liquids of any type security may stop your bag for inspection.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy. The following items are prohibited at all times:

  • Aerosols or any other pressurised containers;
  • Alcohol based or Flammable Liquids, Pastes and Gels of any type including, but not limited to, nail varnish and perfume;
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Additional prohibited items for Indonesia 

  • Gambling Devices.
  • Jewellery.
  • Laser Disc.

Items Excluded From Cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

Why Ship to Indonesia?

Why Ship to Indonesia?

Indonesia has many more activities on offer than you could hope to take part in during a typical holiday. There is the opportunity to take in the Indonesian scenery and wildlife by hiking through the rainforest, to go surfing or diving in the sea, or to do a bit of sightseeing in the historic towns and cities like Jakarta, Yogyakarta or Malang. With so much to see and do, you may decide to take an extended break in Indonesia. This means you will need to bring plenty of luggage with you to see you through to the end of your trip, as well as all the equipment you will need to enjoy outdoor pursuits. This is where Send My Bag can help. We can deliver your luggage right to your accommodation in Indonesia, whether it’s in the capital city of Jakarta, or at a relaxing beach resort like Jimbaran Bay.

Many students choose to spend their gap year in Indonesia, or decide to study at one of the many universities there. Send My Bag allows students to ship their possessions, enabling them to travel light but also have all their favourite possessions with them to help them settle in. 

Send Luggage to Indonesia

Send Luggage to Indonesia

Whether you are going on a gap year to Indonesia or on an extended holiday there, you can send your luggage and boxes to Indonesia with Send My Bag. You can travel light and save yourself a lot of stress by sending your luggage with Send My Bag. This means that while experiencing the fascinating culture of Indonesia, you can have some of your home comforts with you to help ease any home sickness. Also, with your luggage taken care of, you can straight away focus on discovering your new surroundings. To learn more about sending luggage to Indonesia, visit our ‘How it works’ page, or our ‘FAQs’.

Removals to Indonesia

Removals to Indonesia

If you are moving to Indonesia permanently you will need to think about international removals to Indonesia. If you decide to go for this option, make sure you have researched removal companies well and that you choose a reputable company.

Student Shipping to Indonesia

Student Shipping to Indonesia

If you are spending your gap year abroad in Indonesia, or if you are studying at one of Indonesia’s universities, you will need to bring enough with you to see you through to the end of your stay. You can send all you need with Send My Bag, such as course textbooks and many other everyday items, like clothes and DVDs. Indonesia has several top universities to choose from, such as the University of Indonesia, the Bandung Institute of Indonesia and Gadjah Mada University. Read more about student shipping on our student removals page and find out how to receive your student discount.

Sending a Parcel to Indonesia

Sending a Parcel to Indonesia

Send My Bag can send parcels internationally to Indonesia for you. This is very handy if you left some items at home when you moved to Indonesia. You can ask a friend or family member to put the forgotten items in a box and send them on to you. Choose a sturdy box when sending a parcel to Indonesia and seal it up securely so nothing gets damaged in transit. Find out more about sending a parcel and learn what you can send with Send My Bag and how to package your items.

Ways of Shipping to Indonesia

Ways of Shipping to Indonesia

If you are going to Indonesia for an activity break, or if you are moving to Indonesia to live or to study, you should make yourself aware of the various options available for shipping to Indonesia. Some options will be more appropriate for you than others. You can choose between several different options for international shipping to Indonesia. 


Send Golf Clubs to Indonesia

Send Golf Clubs to Indonesia

Indonesia has over 150 great golf courses, making it a golfer’s paradise. World-class courses include Nirwana Bali, Taman Dayu and Ria Bintan. You can enjoy playing at these courses using your own clubs by sending your golf clubs to Indonesia with Send My Bag. This will make travelling a much more pleasant experience, since you won’t have to check in your golf clubs, drag them behind you onto public transport, or think about your clubs at all, since they will be waiting for you at your hotel. See more information on sending golf clubswith Send My Bag, including how best to package your golf clubs.

Send your Bike to Indonesia

Send your Bike to Indonesia

Why not experience by bike the sensory overload that is Indonesia. You can do so from the comfort of your own bike by sending your bicycle to Indonesia with Send My Bag. This will allow you to have the ultimate holiday or gap year experience, going wherever you choose using your own transport. You can have your bike shipped to your first hotel or guest house and then have it picked up from your final accommodation when you leave. Sending your bike to Indonesia is much easier than checking it into the hold of your plane. You will avoid oversized baggage fees and won't have to carry the bike to and from the airport. Your bike will need to be taken apart and properly packaged before being sent to Indonesia. Check out our information page on bike shipping to learn more.

About Indonesia

About Indonesia

The Republic of Indonesia is a sovereign state that is located on several islands across Southeast Asia and Oceania. As an archipelago, it is comprised of 13,466 islands and is the world’s fourth most populous country, with more than 238 million inhabitants. The language spoken is Indonesian and the currency used is the Rupiah. 

The climate of Indonesia is generally very constant as the country straddles the equator. This means temperature and air pressure is generally unchanging. In coastal areas temperatures sit at around 28°C (84°F), and 23°C (73°F) in inland mountainous regions, with high humidity all around. The amount of rainfall determines the seasons. There is usually a dry season between June and September and a rainy season from December to March, but tropical storms can hit the islands between September and December.

Indonesia is an especially popular destination with young people taking gap years and with backpackers travelling around south-east Asia. The capital city is Jakarta, which draws in visitors with its fantastic shopping, being packed full of super malls, markets and independent shops. But there is so much more to do in Indonesia than just shopping.

A popular activity in Indonesia is free diving, which is great fun for beginners or experts. Have a go at this unique water sport at one of the country’s scenic fishing villages at Amed. The country is also famed for its volcanoes, so grab your boots and climb one of them, such as the still-smouldering Mt Bromo or Mt Agung in Bali.

Tourists also enjoy exploring Indonesia’s wildlife in the rainforests, such as the endangered orangutan or the Komodo dragons in the National Park. Of course, there are also plenty of typical holiday activities to participate in, such as lapping up the sun on numerous beaches, surfing, enjoying the local food and dancing the night away in nightclubs and bars.

Please explore this page further to find out about Send My Bag’s shipping service to Indonesia.


Other Ways of Shipping to Indonesia

Other Ways of Shipping to Indonesia

As well as sending parcels, baggage and luggage to Indonesia you could look into the following alternatives for shipping items internationally, especially if you need to send large, bulky items like furniture.

Air Freight to Indonesia

If you need to send large items like a sofa or armchair to Indonesia you could try air freight. This tends to be faster than sea freight shipping, normally taking one to two days. It is, however, typically more expensive. How much you pay when shipping by air freight is determined by the weight and size of your shipment. Plus, you will probably have to pay for the services of a customs agent to look after customs clearance for you. Another expense is getting your items to and from the airport. The price could, therefore, quickly mount up. If you send internationally by air freight to Indonesia your items will arrive at a major Indonesian airport such as Soekarno–Hatta International Airport, Juanda International Airport or Ngurah Rai International Airport.

Sea Freight and Container Shipping to Indonesia

To transport your possessions to Indonesia you could choose sea freight or container shipping. This a good option if you don’t need to receive your items immediately as sea freight can take a number of weeks. This option is also normally used when shipping large bulky items, like a dining table or a chest of drawers. Sea freight can be less expensive than air freight but you will still need to pay for the services of a customs agent and will need to sort out how to get your items to and from the ports. When using container shipping to Indonesia, your items will most likely arrive by ship at one of the major sea ports, such as the Ports of Semarang, Pontianak or Bitung.

Shipping Goods to Indonesia

When shipping commercial goods to Indonesia you need to be aware of up-to-date customs rules. Make sure you know about any duty/taxes that you need to pay and what items are permitted to be shipped to Indonesia, which items are restricted, and which are entirely prohibited. Take a look at the prohibited items and customs sections on this page for more information.