Can I ship batteries?

Battery Policy

This policy forms part of our terms of service.

Loose Batteries & Power Banks

We cannot accept shipments containing any type of loose batteries, packets of batteries, or battery packs containing multiple batteries. Batteries can only be sent when included within a working device in line with the below guidance.

Power banks are also strictly prohibited on all services.

Lithium Batteries

Lithium batteries are a type of rechargeable battery found within mobile phones, tablets, laptops, cameras, portable speakers, wireless games console controllers, wireless keyboards and many other devices.

Lithium batteries pose a serious fire risk and security regulations are in place worldwide regarding the shipping of devices containing lithium batteries.

You are only permitted to ship ONE device containing a lithium battery. Unless shipping to or from Australia or China, when you must not include any device containing batteries of any type.

The one device containing a lithium battery must be in working order. The device must be switched off and must be packed in such a way that it will not turn on accidentally during transit. The device must also be packed away from any other items which could cause it to short circuit.

If you are sending a larger device you must ensure the battery power is less than 100Wh (Watt Hours) and the weight of the electrical device with the battery installed must not exceed 5kgs.

NEVER ship an item containing a lithium battery if the electrical device or battery itself is known, or suspected, to be damaged or defective. Any products containing Lithium batteries which have been recalled from a retailer or manufacturer for any reason must also not be sent.

Strict security protocols exist surrounding the shipping of batteries within unaccompanied luggage and any person or company identified as the shipper on the supplied shipping documents is legally responsible for complying with the above information. Failure to do so will result in the bag being removed from transit and either returned to you or in some cases seized by the local government regulatory authority.

Alkaline Batteries

Alkaline batteries for example AA and AAA batteries sold by brands such as Duracell and Energizer are permitted to be sent (except to / from Australia & China*) as long as they are within a working device. Never send loose alkaline batteries or packets of batteries.

For example if you have three children's toys each with 2 x AA batteries inside, this is permitted (except to / from Australia & China*).

Items containing Alkaline batteries must be in working order and should be packed in such a way that they cannot switch on by accident.

*Batteries of any type, including Alkaline batteries must not be shipped to or from Australia or China, you can still send the item which takes batteries but the batteries must not be included.

DO NOT risk sending prohibited items

ALL shipments are x-rayed and are subject to security searches. If you include prohibited items your shipment will not be loaded to an aircraft and will be returned to you or in some countries may be seized. No refund will be provided for shipments returned under these circumstances and a £25 security processing fee will be due before your shipment can be recollected. If your shipment is seized you will need to seek to recover it directly from the local government authority. Send My Bag is in no way liable for loss of any type incurred when our battery policy is violated.