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New Zealand Customs Information

Customs Information

Please take a moment to review the important customs information before shipping to New Zealand.

Personal Effects Customs Clearance New Zealand

Holiday baggage and other time sensitive packages should not be sent on this route.

New Zealand customs require a completed NZCS218 form (provided by Send My Bag) and a copy of the receiver’s passport to clear items.

New Zealand has a strict Biosecurity System, therefore shipments containing items such as foodstuffs, or wooden products may result in the items having to be cleared via New Zealand Biosecurity, which can result in customs delays and additional charges for inspection.  Biosecurity may also take interest in any products that may have been in contact with plants and animals outside of New Zealand, including but not limited to, shoes, hiking equipment and other outdoor sports equipment.  Customers should ensure such items are thoroughly cleaned prior to shipping.

New Zealand customs may insist that shipments are self-cleared by the consignee before the items are released and delivered, and Send My Bag are unable to assist with this process. If you opt for our shipping agents to do this, they will levy a fee of c.$230 to submit customs paperwork and gain customs clearance for your items. This service is performed directly between the receiver and the agent’s customs broker, with Send My Bag unable to provide assistance. Alternatively, the consignee can visit a New Zealand customs office and self-clear the shipments at a reduced fee of c.$46. If clearing at a customs office, please note that, when customs officials release your items to you, they will provide documents that need to be emailed to the delivery agent to allow final delivery to take place.

The New Zealand Customs authority has 14 offices throughout New Zealand that can process self-clearance requests.

General Personal Effects Customs Information

Personal effects are typically defined as used items which have been in the sender's possession for 6 months or more. If your shipment is checked by  customs and is found to contain brand new or commercial items, you shipment may not be assessed as personal effects. Keep this in mind if you are sending Christmas gifts or other new items. Please check with customs so you are aware of potential customs duties, follow any advice given and attach all necessary documentation.

In order to demonstrate that your shipment consists of personal effects, you will be required to complete a brief non-generic packing list online, entries to be made in the format: "5 x Cotton Dresses, 2 x Jeans, 3 x Pair of Gloves", and so on, rather than as "10 x Used Clothing".

As customs processes and allowances vary by country, we advise all customers take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of the destination.

More information is available on our customs information page.

Customs Clearance Time

Most shipments on this route will not be stopped by customs, however, when a bag is stopped by customs for any reason (missing documentation, impromptu inspection, prohibited contents, commercial contents or further information required) Send My Bag records how long customs hold it for. Our historical statistics for this route indicate that if the customs authority stops your bag they will on average take 1 working day to process it and release it back to us for delivery.

Personal Effects Customs Clearance New Zealand

Holiday baggage and other time sensitive packages should not be sent on this route.

New Zealand customs require a completed NZCS218 form (provided by Send My Bag) and a copy of the receiver’s passport to clear items.

New Zealand has a strict Biosecurity System, therefore shipments containing items such as foodstuffs, or wooden products may result in the items having to be cleared via New Zealand Biosecurity, which can result in customs delays and additional charges for inspection.  Biosecurity may also take interest in any products that may have been in contact with plants and animals outside of New Zealand, including but not limited to, shoes, hiking equipment and other outdoor sports equipment.  Customers should ensure such items are thoroughly cleaned prior to shipping.

New Zealand customs may insist that shipments are self-cleared by the consignee before the items are released and delivered, and Send My Bag are unable to assist with this process. If you opt for our shipping agents to do this, they will levy a fee of c.$230 to submit customs paperwork and gain customs clearance for your items. This service is performed directly between the receiver and the agent’s customs broker, with Send My Bag unable to provide assistance. Alternatively, the consignee can visit a New Zealand customs office and self-clear the shipments at a reduced fee of c.$46. If clearing at a customs office, please note that, when customs officials release your items to you, they will provide documents that need to be emailed to the delivery agent to allow final delivery to take place.

The New Zealand Customs authority has 14 offices throughout New Zealand that can process self-clearance requests.

General Personal Effects Customs Information

Personal effects are typically defined as used items which have been in the sender's possession for 6 months or more. If your shipment is checked by  customs and is found to contain brand new or commercial items, you shipment may not be assessed as personal effects. Keep this in mind if you are sending Christmas gifts or other new items. Please check with customs so you are aware of potential customs duties, follow any advice given and attach all necessary documentation.

In order to demonstrate that your shipment consists of personal effects, you will be required to complete a brief non-generic packing list online, entries to be made in the format: "5 x Cotton Dresses, 2 x Jeans, 3 x Pair of Gloves", and so on, rather than as "10 x Used Clothing".

As customs processes and allowances vary by country, we advise all customers take 5 minutes to check how their personal circumstances and what they are sending will be assessed under the prevailing customs regulations of the destination.

More information is available on our customs information page.

Customs Clearance Time

Most shipments on this route will not be stopped by customs, however, when a bag is stopped by customs for any reason (missing documentation, impromptu inspection, prohibited contents, commercial contents or further information required) Send My Bag records how long customs hold it for. Our historical statistics for this route indicate that if the customs authority stops your bag they will on average take 1 working day to process it and release it back to us for delivery.

Prohibited items

Prohibited Items

With Send My Bag™ you can travel with almost everything you would normally find in luggage, for security and customs reasons however certain items are prohibited, please find these listed below.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy.

  • Aerosols or any other pressurised containers;
  • Liquids, Pastes and Gels of any type (including nail varnish and perfume);
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations and toys of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items excluded from cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy.

  • Aerosols or any other pressurised containers;
  • Liquids, Pastes and Gels of any type (including nail varnish and perfume);
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations and toys of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items excluded from cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

Prohibited items

Prohibited Items

With Send My Bag™ you can travel with almost everything you would normally find in luggage, for security and customs reasons however certain items are prohibited, please find these listed below.

On EU standard services (not express) and all UK and US domestic services you may send:

  • Shower gel.
  • Toothpaste.
  • Other non flammable and non alcohol based liquids, pastes & gels for use on holiday.

Nail varnish, perfume and aerosols are not permitted. If these items are included in your luggage it may be returned to you.

Whilst non alcohol based liquids are permitted, damage caused by leakage is not covered by complimentary cover and therefore only small amounts should be sent. If an x-ray shows liquids of any type security may stop your bag for inspection.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy. The following items are prohibited at all times:

  • Aerosols or any other pressurised containers;
  • Alcohol based or Flammable Liquids, Pastes and Gels of any type including, but not limited to, nail varnish and perfume;
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items Excluded From Cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

On EU standard services (not express) and all UK and US domestic services you may send:

  • Shower gel.
  • Toothpaste.
  • Other non flammable and non alcohol based liquids, pastes & gels for use on holiday.

Nail varnish, perfume and aerosols are not permitted. If these items are included in your luggage it may be returned to you.

Whilst non alcohol based liquids are permitted, damage caused by leakage is not covered by complimentary cover and therefore only small amounts should be sent. If an x-ray shows liquids of any type security may stop your bag for inspection.

A maximum of 1 lithium battery is permitted per shipment (excludes to / from Australia) when it is contained within a working personal electronic device such as a mobile phone. Review our battery policy. The following items are prohibited at all times:

  • Aerosols or any other pressurised containers;
  • Alcohol based or Flammable Liquids, Pastes and Gels of any type including, but not limited to, nail varnish and perfume;
  • Toner Cartridges;
  • Loose Batteries & Power Banks;
  • No more than ONE device containing a lithium battery in line with our battery policy OR when shipping to / from Australia or China, NO device containing any kind of battery;
  • Tracking devices such as AirTags;
  • Animals and Animal products;
  • Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
  • Flowers and plant products;
  • Human remains or ashes;
  • Medical samples;
  • Items that require a temperature controlled environment;
  • Pornography;
  • Prescription drugs and pharmaceutical products;
  • Tobacco and vaping products regardless of nicotine content;
  • Religious Artefacts
  • Foodstuffs, perishable, animal origin and controlled food articles and beverages including, but not limited to: Fruit & vegetables, dairy products (including dried products containing dairy such as milk chocolate and protein powder), meat, fish, nuts, seeds, wine, beer, spirits and champagne; or
  • Packages that are wet, leaking or emit an odour of any kind;
  • Valuables and high value items including but not limited to antiques, paintings, jewellery, precious stones and electrical equipment (low value electrical equipment is permitted but sent at the owner's risk);
  • Cash or other forms of tradeable currency;
  • Credit cards;
  • Passports or other confidential personal documentation;
  • Irreplaceable items;
  • Other Dangerous / hazardous goods;
  • Counterfeit goods;
  • Items from sanctioned countries;
  • Other illegal or restricted goods.

More information is available under section 11 of our terms of service.

Items Excluded From Cover

The following items will be accepted but are sent at your risk and are not included under complimentary cover:

  • Electrical Items, including but not limited to; Tablets, Mobile Phones, Computers, Hi-Fis, TVs.
  • Glass & Porcelain.
  • Any other non standard excess baggage items.

If you choose to send any of the above please ensure you package the item appropriately, for example a TV inside a suitcase is not appropriate.

Why Ship to New Zealand?

Why Ship to New Zealand?

New Zealand is a great destination for adventure hunters and there is no shortage of activities to try. Canoeing and kayaking are popular choices, as well as climbing, hiking and skiing. Those who want a more laid back trip can relax while fishing in some of the best lakes in the world or play a round of golf against impressive natural backdrops.

Whatever you plan to do in New Zealand, you can avoid paying the excessive baggage charges that airlines tend to charge. Send My Bag can collect your heavy luggage or sports equipment and deliver it to your destination for a fraction of the price, allowing you to travel light in a hassle-free way. Our service can deliver your heavy or bulky luggage and equipment to your destination quickly and securely so that you can enjoy your holiday straight away.

Our carrier service is also great for students relocating to New Zealand, whether for their entire degree course or as part of their third year abroad. Being able to ship their possessions to New Zealand makes it a lot easier for students to transition to a new way of life abroad. 

Send Luggage to New Zealand

Send Luggage to New Zealand

You could choose to send your luggage and boxes to New Zealand with Send My Bag. This is an excellent solution if you are going on holiday to New Zealand and you need to bring lots of clothing or sporting equipment. It’s also a great option for students who need to bring enough clothes and other everyday items to set up home in New Zealand for a term, or longer. Sending your luggage to New Zealand with Send My Bag means you can bring lots of your favourite things with you to make you feel at home. With your luggage taken care of, you can focus on discovering your new surroundings. To learn more about sending luggage to New Zealand, visit our ‘How it works’ page, or our ‘FAQs’.

Removals to New Zealand

Removals to New Zealand

If you are moving to New Zealand permanently, or if you are going there to complete your degree course, you should look into international removals to New Zealand, which will allow you to take your possessions with you. Before the movers arrive, however, ensure that you have packed everything up well so that it arrives in one piece. Make use of sturdy packaging for your items and tape everything up well.

Student Shipping to New Zealand

Student Shipping to New Zealand

New Zealand has a number of world-class universities, including the University of Auckland, the University of Otago and the University of Canterbury. Why not consider completing your degree course at one of these universities and experience New Zealand’s culture and landscapes at the same time? If you are a student looking to set up home in New Zealand, you will need to bring a lot of things with you to make this possible, such as your course textbooks and many other everyday items, like fiction books, clothes and DVDs. This makes shipping your possessions a handy option. Learn more about student shipping on our student removals page and find out how to receive your student discount.

Sending a Parcel to New Zealand

Sending a Parcel to New Zealand

It’s no problem to send a parcel to New Zealand with Send My Bag. This is especially practical if you left some items at home when you moved to New Zealand. You can just ask a friend or family member to place the items in a box and send them on to you. Or, friends can send you care packages to help remind you of home. Send My Bag can send parcels internationally to New Zealand for you. Just make sure you choose an appropriate box when sending a parcel to New Zealand and seal it up well so nothing gets damaged in transit. Find out more about sending a parcel and learn what you can send with Send My Bag and how to package your items.

Ways of Shipping to New Zealand

Ways of Shipping to New Zealand

If you are going on an adventure holiday to New Zealand, or if you are moving to New Zealand to study or to live, you will need to transport your possessions. To make an informed decision about how best to do this, you should be aware of the various options available for shipping items to New Zealand. You can choose between several different options for international shipping to New Zealand. 


Send Golf Clubs to New Zealand

Send Golf Clubs to New Zealand

Golf is a popular sport in New Zealand, with just under 400 golf courses for golfers to choose from. Some of the best courses are: Cape Kidnappers, Kauri Cliffs, Paraparaumu Beach and Kinloch Club. It’s easy to sample these courses using your own clubs by sending them to New Zealand with Send My Bag. This will allow you to travel without the extra weight of heavy clubs. You will enjoy your rounds of golf so much more if you are able to use your own trusty clubs, rather than hiring some when you arrive. Read more about how to send golf clubs with Send My Bag, including how to suitably package your golf clubs.

About New Zealand

About New Zealand

New Zealand is renowned for its diverse natural beauty, with the country attracting millions of tourists each year. Picturesque mountain ranges, rolling pastures, trout-filled lakes and scenic beaches flow into one another, creating some of the best landscapes in the world. New Zealand has two main islands, North Island and South Island - both with their unique charm - and a number of smaller islands offshore. Although these smaller islands have a limited population, it is still possible to visit them by boat, spend some time with the indigenous locals and experience the stunning landscape.

Although known as the ‘Paradise of the Pacific’ for its natural beauty, New Zealand also has some great cities. Auckland is a modern cosmopolitan city with a culture rich in entertainment and nightlife, whereas Rotorua is a great place to visit for those wanting to experience Māori culture and see the wonders of the geysers, and relax in the hot pools.

New Zealand’s weather is somewhat difficult to predict because of its geological location, but it generally has a mild to warm climate. Temperatures for the main two islands varies between 11°C (52°F) in the winter to 24°C (75°F) in the summer, but be warned, the weather can change quickly so be prepared with a coat, even if it looks like glorious sunshine.

English and Māori are both official languages of New Zealand, with English being spoken by the majority of locals. Māori is spoken by the minority in New Zealand, usually by the Māori themselves and language learners. Some knowledge of Māori pronunciation may be useful when visiting the far north of the country.

There is plenty to see and do in New Zealand, but the majority of visitors go to see the stunning scenery and take part in outdoor activities. Mountains, lakes, volcanoes and geysers are spectacular, truly nature at its best, but don’t forget to check out New Zealand’s unique plant and animal life too.

Please explore this page further to find out about Send My Bag’s shipping service to New Zealand.

Send your Bike to New Zealand

Send your Bike to New Zealand

You can also send your own bike to New Zealand with Send My Bag and enjoy the awesome scenery that the country has to offer. You can spend your whole holiday cycling. Just have your bike sent to your first hotel and have it picked up at the last one. Sending your bike to New Zealand is a whole lot easier than checking it into the hold of your plane. You will avoid oversized baggage fees and won't have to carry the bike to and from the airport. Your bike will need to be dismantled and suitably packaged before being sent to New Zealand. Check out our information on bike shipping to learn more.

Send Skis to New Zealand

Send Skis to New Zealand

New Zealand is a popular ski destination, with good snow conditions in July and August. Popular resorts include Treble Cone, Cardrona and Mount Hutt. If you prefer not to hire skis when you are there but use your own skis instead, you can send them with Send My Bag. You can send them ahead and have them waiting for you at your accommodation reception, and have them picked up again when you are heading home. To find out more about ski shipping, have a look at our information page.

Other Ways of Shipping to New Zealand

Other Ways of Shipping to New Zealand

As well as sending parcels, baggage and luggage to New Zealand you could look into the following alternatives for shipping items internationally, especially if you need to send large, bulky items like furniture.

Air Freight to New Zealand

You could try air freight to send large bulky items. This would normally take one to two days, which tends to be faster than sea freight shipping, but more expensive. The amount you will have to pay when shipping by air freight depends on the weight and size of your shipment. You may also have to pay for the services of a customs agent to handle customs clearance for you. If you send internationally by air freight to New Zealand your items will likely arrive at one of the major airports, such as Auckland, Christchurch or Wellington International Airports.

Sea Freight and Container Shipping to New Zealand

Alternatively, if speed is not a priority, you could opt for sea freight or container shipping to transport your possessions to New Zealand. Again, sea freight is normally used when shipping large bulky items, such as a cooker or sofa, which are loaded onto cargo ships in containers. This is normally cheaper than air freight, but you will still need to pay for the services of a customs agent and will need to arrange how to get your items to and from the ports. When using container shipping to New Zealand, your items will arrive at a major port, such as Timaru, Napier or Wellington.

Shipping Goods to New Zealand

Current customs rules are something you must be aware of when shipping goods to New Zealand. Make sure you know about any duty that you need to pay and what items are allowed to be shipped to New Zealand, which items are restricted, and which are entirely prohibited.  Take a look at the prohibited items and customs sections on this page for more information.