What Can I Send
Placing An Order
Anybody wishing to ship luggage or boxes of personal effects can use Send My Bag. Last year we handled orders from 195 countries and shipped over 250,000 items.
Typical customers include; holiday makers who like to beat growing airline fees and travel with what they want, sports enthusiasts travelling with golf clubs, skis & more, elderly or disabled customers who find it convenient not having to travel with luggage, ex-Pats, students, people relocating worldwide and customers who simply need to send care packages.
Visit our pricing page to check the cost of shipping to your destination in seconds.
Please also enter your postal / zip codes for greater accuracy, without these your quote will be based on shipping capital to capital.
The price displayed will be for sending one item up to a certain weight for example ‘up to 20kgs / 44lbs’ or ‘up to 30kgs / 66lbs’.
All prices are per item, for example you cannot send 3 x 10kg / 22lb items for the price quoted for a single item weighing up to 30kgs / 66lbs, if sending three items you would be charged for each one.
Our prices are based on both the size (volume) and weight of your items, our standard weight brackets come with a generous size allowance and most customers will find their items fall within these standard brackets. Further details can be found on our allowances page.
If you exceed the maximum size permitted for a particular weight bracket you will be charged for the next bracket up, or if you exceed the maximum size permitted for the highest weight bracket you will be charged excess volume.
We have recently introduced a 5kg express rate on a number routes, this service has been made available for the convenience of our customers who need to send a small package, our 5kg rate is not appropriate for luggage of any size.
If you need to send an item weighing more than 30kgs / 66lbs, you can do so paying per kg / lb for the additional weight required.
On certain services an additional fee will be displayed when you send an item exceeding 119cm / 47inches.
For an exact price for your item simply click ‘Book Now’ to proceed to step 1 of the order process. You won’t be prompted to sign-up or commit to placing an order, but at step 1 you will be prompted to enter the weight and dimensions of your item and a price based on the information entered will be displayed.
Send My Bag can usually collect a shipment as soon as the next working day; however this will depend on your collection location and the size of your shipment.
Same day collections may also be available when shipping within the UK or EU.
To view the available collection dates based on your specific circumstances, please visit our pricing page and simply click ‘Book Now’. You won’t be prompted to sign-up or commit to placing an order and once you reach step 3 of the booking process, the available collection dates based on the size of your shipment and collection location will be displayed.
After entering your postal or zip codes on our pricing page, our system will generate an estimated transit time* based on information provided by our courier partners and our own historical bookings. Without postal or zip codes being provided, the estimated transit time shown will be based on capital to capital.
During booking, once a collection date has been selected in step 3, an estimated delivery date will also be displayed. All delivery dates are estimates, and whilst typically 95% of Send My Bag standard services and 99.5% of express services arrive on the estimated delivery date, we advise that you do not wait in for a delivery until you have received an email notification confirming your shipment is out for delivery.
Should you be travelling on a route were your shipment must pass through customs, the destinations page for your destination country will show the average time that customs may take to process and release your shipment.
*Estimated transit times are displayed in working days and do not include weekends or bank holidays.
Send My Bag provides live tracking every step of the way and our app will even send you free push notifications as your bag travels through the network.
Send My Bag Complimentary Cover was created to address customer concerns regarding what would happen in the event a suitcase was lost in transit and that remains the product's core purpose. Should an item (sent in line with our terms) be deemed unrecoverable after a search process, Send My Bag will work with the customer to swiftly move through the claim process.
Complimentary Cover Levels
We transport luggage for a wide range of customers, traveling for a host of reasons and as such it is not appropriate for us to default to any particular cover level. During the order process you will be prompted to select the level of cover required for your own needs, choosing either the free cover level or upgrading your cover as appropriate for a small additional fee.
Once your order is placed you will be reminded of the cover level you selected in your order received email and if on second thoughts you'd prefer to upgrade to a higher level this can be done quickly and easily from your Send My Bag account.
GBP: £125 included. Upgrade options: £250 for £4. £500 for £8. £1,000 for £16. £1,500 for £24.
USD: $200 included. Upgrade options: $350 for $5.50. $700 for $11.00. $1,400 for $22.00. $2,050 for $33.00.
Euro: €150 included. Upgrade options: €300 for €5. €600 for €9.50. €1,200 for €18.50. €1,750 for €28.
Complimentary Cover is also available during the order process in Australian Dollars and Swedish krona.
If you require additional protection before traveling please ensure you have adequate travel, home or item specific insurance in place.
Send My Bag Cover is not an insurance product based on individual circumstances and as such it is important you are aware of its limitations. Send My Bag Cover does not replace travel, home or item specific (for example sports equipment or musical instrument) insurance and we ask all customers to ensure you have appropriate insurance in place against loss, damage and delay to suit your own particular circumstances.
Our full cover terms are available from within our Terms of Service and we ask a few minutes is taken to review the terms. Within the terms you will find limitations such as:
- Your item must be prepared correctly and the tracking label attached in such a way that it will not easily come off. You must not attach your label in the following ways; by placing it in a plastic document wallet and tying it to a bag, pinning it to a bag, or using sticky tape but not looping it entirely round the bag, if you attach your label in these ways you risk the label falling off as the bag moves through the network and cover will not apply. To ensure your labels are securely attached to your bag we recommend having free label holders posted to you prior to collection. If you do not have time to receive free label holders please review our information on attaching labels without label holders.
- Our service is designed for an average suitcase of mixed personal effects. The maximum any individual item will contribute to any claim payment will be limited to £250. For example if a suitcase covered to £1500 was being claimed for you would need to claim for a minimum of 6 items with a like for like replacement value at or above £250. If you are sending items valued above £250 please ensure your own insurance has you covered.
- Send My Bag cover does not cover damage to any item which we advise is prohibited or sent at your own risk, including but not limited to; glass, ceramics, electrical items (e.g. TVs, PCs, laptops, printers).
- While all items are handled with care, Send My Bag provides information on how bags will transit through the network in various places including within our "How should I prepare bag for transport?' FAQ. We also advise spinner style and high value suitcases are not appropriate for our automated network. In line with this advice, should an appropriately prepared suitcase be damaged beyond future use while in our care the maximum claim payable will be £125.
- All Send My Bag transit times are provided in an X-Y format (e.g. 2-3 days), our estimated delivery dates are estimated and Send My Bag Cover does not cover transit delays. If your bag is time sensitive we recommend allowing additional time for it to arrive ahead of when it is required.
Please ensure your bag is prepared appropriately and does not contain anything which you are warned is prohibited, if prohibited items have been included or your label is not attached in line with our guidance, no claim can be pursued.
For full details on what is covered and on how to place a claim please see our terms and conditions.Popular related questions: Can I increase my cover level? What can I send?
To change the currency, all you need to do is click the currency symbol on the top right hand corner of the website and select your required currency. Currencies currently offered are British pounds, Euros, US dollars, Australian dollars and Swedish krona.
Send My Bag ships between over 150 countries and all available routes can be checked via our pricing page. If the option to send on your desired route is not showing, then unfortunately we are not currently shipping between these locations. New routes are constantly being opened, and if not available right now, be sure to check back or sign up to our newsletter.
You can book with estimated weights and dimensions.
All items are weighed and measured whilst in transit and if your item exceeds the allowance purchased a notification of the additional cost due will be sent.
You’ll be charged at the same rates as if the greater weight or dimensions had been entered when booking, not a higher excess rate. Please be aware that you will not be refunded if you have paid more than necessary due to an estimate being larger than the actual size or weight.
When measuring your item, this should be done from the widest points from side to side (width), top to bottom (length) and front to back (height), including any wheels or handles. Should you enter the dimensions in a different order, this is not a problem as the final volume will still be the same.
We charge based on both the volume (size) and weight of your items. When our pricing page displays a cost based on weight, there is also a maximum size associated with that fee.
Full details on how you are charged and our exact size allowances and weight bands can be found on our allowances page.
The heaviest single item we can accept is 70kg / 154lb, and the largest item is 350,000cm³ / 21,350in³ in volume.
It is normal for your order to show a heavier weight than you originally stated, as the final weight figure displayed will have been calculated considering the size of the item as well as the physical weight.
On domestic services and most routes within the EU, we currently offer both standard and express options as our courier partner provide shipping by both road and air on these routes.
On routes currently only serviced by air such as US-UK, there is only an express option available and we currently do not offer a slower service at a cheaper price on these routes.
To view the services available on your route simply visit our pricing page, select where you are sending from and to, and all available options will then be displayed.
It is not possible to add more bags or boxes to an existing order once placed and a new order will need to be placed for any extra items you wish to send. If you place a second order and need both orders to be collected together, please contact the Send My Bag team who will notify our courier partners.
If you need to remove an item from the order, please contact the Send My Bag team. If cancellation and change cover was purchased at the time of booking, a full refund of the transit costs of the item can be issued to your payment card. If cancellation and change cover was not taken, an 85% credit of the item's transit cost can be added to your Send My Bag account for future use.
We can collect from the majority of standard addresses worldwide, however if you are sending to or from an area outside of the daily rounds of our network it may be designated as a 'remote area'. Typically 'remote areas' are places such as ski resorts and rural locations, however in some cases it may be a standard populated area which our partners do not yet service as part of their daily route.
When sending to or from a remote area an additional fee will be added to your order and a popup with information on how the collection date or overall transit time may be affected will be displayed and must be agreed to before proceeding with your order.
More information on remote areas can be found here.
The Send My Bag app is our best tracking tool yet, no matter where you or your bag is worldwide, you can track your bag in seconds without having to remember a tracking number.
Our app also lets you upload customs documentation using your smart phone's camera and receive a free £50 increase to the level of complimentary cover by photographing your bag before collection.
Tracking alerts are also sent when your bag is collected, loaded for delivery and delivered.
To download our app from the iTunes store click here.
To download our app from the Google Play store click here.
Cancellation and change cover allows you to cancel your order at any point prior to collection of your shipment and obtain a full refund of the transit costs, even if you miss the driver. It also allows you to make one change to your collection or delivery address, or collection date, online at any time prior to collection without an admin fee being applied.
For no fee to apply, changes must be made online via your Send My Bag account. Addresses and the collection date can be updated once without an admin fee, any subsequent changes will incur an admin fee
Refunds for cancelled orders will be processed less any additional purchased products already posted, such as labels or label holders. The cost of the cancellation and change cover itself or complimentary cover will also not be refunded.
Customers who do not purchase cancellation and change cover will only be eligible for an 85% credit of their transit costs to their account for future use, should they choose to cancel their order. Any changes to collection or delivery addresses, or the collection date will incur an admin fee.
Cancellation and change cover fees are displayed during check-out, and currently calculated at a rate of approximately £4.00 for every £50.00 spent.
If you wish to cancel an existing order, simply log into your Send My Bag account here, select the relevant order number and choose cancel.
It's quick and easy to upgrade your complimentary cover online.
Click here to log into your Send My Bag account. Once logged in, click the relevant order number and then select "Upgrade Loss Cover".
You will be prompted to pay online and your cover will be upgraded. Cover can only be upgraded up until your shipment is collected on your chosen collection date.
Send My Bag points are earned at a rate of 1 point per £1 spent, every time you make a booking with us. These points can be redeemed as a discount when placing future orders, or why not save them up over multiple bookings and send a bag for free!
If you have already received credit on your Send My Bag account, or wish to use your Send My Bag points, there will be an option to redeem these on step 4 of booking process. All you need to do is tick the relevant box advising that you wish to use the credit or points.
Student discount only applies to NUS Extra card holders and not standard NUS card holders. If you have an eligible card which is not being accepted, we recommend that you check with the card issuer that the number is definitely correct and the card has not expired. If you are still having difficulty, please contact the Send My Bag team and we will get back to you within 2-4 hours.
Send My Bag offers industry beating prices for luggage shipping ,therefore we don't typically offer discounts, however if you are a student you can join #SMBstudents to access student pricing, or if you hold a NUS Extra, ISIC or Student Advantage card you can receive a 10% discount off standard prices. More information can be found on our student page.
All customers can also earn Send My Bag points by sharing their unique referral link (easiest with our App), sharing a review or simply by placing orders. Points can then be redeemed in return for discount on future orders. Make sure you sign up to our newsletter to be the first to hear of any new discounts we may offer.
Despite the many advantages of Send My Bag, we're also determined never to be beaten on price. We'll be surprised if you find a better price but if you do please give us an opportunity to beat it!
Simply email us confirming the route, what you're sending (including size and weight), the price you've found online and the name of the competitor. We'll then verify the price and if it beats ours we'll offer you an even better price for bringing it to our attention.
In order to match a price we require the other service to meet some basic requirements, they must; offer the same transit times, provide the same size and weight allowance, provide telephone support and have a sufficient reputation as a specialist luggage or personal effects shipper (for example we'd expect to see at least 100 reviews averaging a minimum of 8/10 on an independent review website). The quote must be available to the general public online for immediate booking.
Currently, we are unable to take bookings over the phone and all orders will need to be placed online. Please visit our quote page here.
Preparing Your Items
Contact us by email and we will get back to you ASAP.
Our advisors are available 7 days a week and 24 hours on weekdays.
Our advisors are available 7 days a week and 24 hours on weekdays, click below for full opening hours.