My bag is showing as delivered but I haven’t received it?

If your bag is showing as delivered but you have not received it personally, it is likely that a neighbour or someone else at the address has signed for this on your behalf. We recommend checking with your neighbours, house mates or family members to confirm if they have signed for the shipment. When sending to a university or business address, shipments will generally be delivered to the main reception or mail room and not to individual rooms or departments.

If after checking, you still cannot locate the shipment, please contact the Send My Bag team at the earliest opportunity and this can be investigated with our courier partner.