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What if the driver cannot access my address?

Your address must be an easily accessible location and the driver must be able to drive within 25m / 80ft of the collection or delivery point. If this is not possible, it is likely the collection or delivery will fail. If this happens, we will email you to obtain a suitable alternative location for your collection or delivery.

If you feel the driver may not be able to access your address, please let us know and we can provide additional information to the driver to try and reduce any risk of the collection or delivery failing. Please note drivers will not call on arrival.

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