Why haven’t all my items been delivered?

When sending multiple items, your shipment may become separated in transit, as it is transported on an automated network.

If your all items in your shipment are not scanned as delivered on the tracking information, an email will be sent to you to confirm if all pieces have been received or not. If you select that you have not received all of your items, a member of the Send My Bag team will then contact our courier partner to confirm when the remaining pieces will arrive and you will be updated by email.