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I have received a bill for customs charges, how do I dispute this?

If you have received a bill from our courier partner for customs charges, please first check our destinations page for the country you are shipping to, as some charges for customs handling are applied on certain routes, and other countries may not have a duty free allowance.

If the charges are not listed on the destinations page, please otherwise contact the Send My Bag team who will contact our courier partner to check why the charge has been applied and dispute it if possible. Commonly, shipments may have been accidentally cleared as commercial goods in error by customs, and this can then be amended by resubmitting the customs paperwork to our courier partner and have the charges waived.

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